Senior Clerical Assistant - GLA12970

Glasgow City Council; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for a Senior Clerical Assistant within the Vehicle Pound. This role is vital in managing the abandoned vehicle scheme and ensuring efficient operations. The successful candidate will handle public inquiries, maintain computerized records, and support supervisors with clerical tasks. A calm demeanor is essential for addressing confrontational situations, and proficiency in Microsoft Office is crucial. Join a dedicated team that values community service and contributes to effective vehicle management in Glasgow. If you thrive in a dynamic environment and enjoy making a difference, this position is for you!

Qualifications

• Experience dealing with the public and confrontational situations is essential.
• Knowledge of Microsoft Office and database management is required.

Responsibilities

• Administer the abandoned vehicle scheme and vehicle removals.
• Update daily spreadsheets and provide clerical support to supervisors.

Skills

Dealing with the public

Calm under pressure

Microsoft Office (Word/Excel)

Clerical support

Investigating enquiries

Tools

Computerised database

Spreadsheets

Job description

Job Description

An opportunity has arisen for the role of a Senior Clerical Assistant within the Vehicle Pound. Post holder's duties include the administration of the abandoned vehicle scheme, illegally parked vehicle removals, and restoration procedures using a computerised database and processing financial transactions. The post holder will be required to deal with members of the public face to face and on the phone, also investigate and respond to enquiries concerning reports of abandoned vehicles. Updating daily spreadsheets, liaising with other departments, and providing clerical support to the Pound Supervisors. Other duties require the daily deployment and planning of available resources for vehicle uplift requests and reporting of defects within the Pound including uplift vehicles. Experience of dealing with the public and confrontational situations is essential as is the ability to remain calm under pressure. Knowledge of relevant computer software packages such as Microsoft Office (Word/Excel) is also essential. Knowledge of Decriminalisation of Parking Enforcement is desirable. The post holder will work a 3-shift system from 07:30 to 22:00 hours variable with shift changes as and when required.

Application Packs

Alternative Application Packs can be requested in other formats such as Large Print, Braille, Audio, and other languages. To request an alternative Application Pack, please phone [phone]. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.

Proud member of the Disability Confident employer scheme

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.