Senior Claims Manager

The Emerald Group Ltd, Search and Selection; Newcastle upon Tyne; In loco; GBP 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A specialist claims consultancy is seeking an experienced Senior Claims Manager to lead and manage a team, handling complex marine and commercial claims. This hands-on role combines technical claims handling with people leadership, emphasizing high-quality client outcomes. Key responsibilities include managing a diverse claims portfolio, leading claims professionals, and representing clients in dispute resolutions. Ideal candidates have significant experience in senior claims roles, strong negotiation skills, and the ability to thrive in a fast-paced environment.

Competenze

• Significant experience in a senior claims handling role.
• Strong technical knowledge and confident decision-making ability.
• Proven leadership and team management experience.

Mansioni

• Managing a diverse portfolio of claims, including complex liability matters.
• Leading, mentoring, and performance-managing a team of claims professionals.
• Investigating, negotiating, and settling claims within agreed authority levels.

Conoscenze

Leadership

Negotiation

Claims handling

Relationship building

Descrizione del lavoro

An established specialist claims consultancy is seeking an experienced Senior Claims Manager to lead a team and manage a varied caseload of complex marine and commercial claims.

This is a hands-on role combining technical claims handling, stakeholder management, and people leadership, with a strong focus on delivering efficient, high-quality outcomes for clients.

Key Responsibilities

• Managing a diverse portfolio of claims, including complex liability matters
• Leading, mentoring, and performance-managing a team of claims professionals
• Investigating, negotiating, and settling claims within agreed authority levels
• Building and maintaining strong client and supplier relationships
• Representing clients in mediation, arbitration, and other dispute resolution forums
• Providing clear written and verbal reporting to senior stakeholders
• Supporting loss prevention initiatives and continuous improvement

About You

• Significant experience in a senior claims handling or management role
• Strong technical knowledge and confident decision-making ability
• Proven leadership and team management experience
• Excellent negotiation, communication, and relationship-building skills
• Commercially aware, well-organised, and able to work autonomously
• Comfortable operating in a changing, fast-paced environment

This role offers the opportunity to step into a senior, visible position within a respected specialist environment, with scope to influence outcomes and develop both people and client relationships.