Senior Claims Manager

The Emerald Group Ltd, Search and Selection; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist claims consultancy is seeking an experienced Senior Claims Manager to lead and manage a team, handling complex marine and commercial claims. This hands-on role combines technical claims handling with people leadership, emphasizing high-quality client outcomes. Key responsibilities include managing a diverse claims portfolio, leading claims professionals, and representing clients in dispute resolutions. Ideal candidates have significant experience in senior claims roles, strong negotiation skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Significant experience in a senior claims handling role.
• Strong technical knowledge and confident decision-making ability.
• Proven leadership and team management experience.

Responsibilities

• Managing a diverse portfolio of claims, including complex liability matters.
• Leading, mentoring, and performance-managing a team of claims professionals.
• Investigating, negotiating, and settling claims within agreed authority levels.

Skills

Leadership

Negotiation

Claims handling

Relationship building

Job description

An established specialist claims consultancy is seeking an experienced Senior Claims Manager to lead a team and manage a varied caseload of complex marine and commercial claims.

This is a hands-on role combining technical claims handling, stakeholder management, and people leadership, with a strong focus on delivering efficient, high-quality outcomes for clients.

Key Responsibilities

• Managing a diverse portfolio of claims, including complex liability matters
• Leading, mentoring, and performance-managing a team of claims professionals
• Investigating, negotiating, and settling claims within agreed authority levels
• Building and maintaining strong client and supplier relationships
• Representing clients in mediation, arbitration, and other dispute resolution forums
• Providing clear written and verbal reporting to senior stakeholders
• Supporting loss prevention initiatives and continuous improvement

About You

• Significant experience in a senior claims handling or management role
• Strong technical knowledge and confident decision-making ability
• Proven leadership and team management experience
• Excellent negotiation, communication, and relationship-building skills
• Commercially aware, well-organised, and able to work autonomously
• Comfortable operating in a changing, fast-paced environment

This role offers the opportunity to step into a senior, visible position within a respected specialist environment, with scope to influence outcomes and develop both people and client relationships.