Claims Manager

Pertemps Network Group; West of England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Pertemps Network Group is seeking an experienced Technical Claims Leader to oversee a team of Claims Handlers and Senior/Technical Claims Handlers, ensuring high service delivery and strong technical standards for insurer clients.

You will manage performance, capacity planning, mentoring and stakeholder relationships, while promoting a culture of excellence and continuous improvement within a collaborative environment.

Qualifications

• Significant claims handling experience, ideally within professional indemnity or financial lines claims.
• Experience improving processes and driving operational efficiencies.
• Strong technical claims knowledge and an understanding of relevant legislation and industry practices.
• Previous experience managing or leading a claims team.
• Proven track record coaching, developing and motivating employees.

Responsibilities

• Lead, mentor and develop a team of claims professionals.
• Manage workflow, resources and team capacity to ensure service standards are met.
• Promote a culture of excellence, collaboration and continuous improvement.
• Build and maintain strong insurer client relationships.
• Monitor SLAs and KPIs.
• Deliver technical coaching, training and support across the team.
• Oversee quality assurance, file audits and delegated authority compliance.
• Identify trends, risks and opportunities for process improvement.
• Produce and review management information and client reporting.
• Chair stakeholder meetings and provide strategic account support.

Skills

Leadership

Claims management

Stakeholder management

Coaching

Job description

An exciting opportunity has arisen for an experienced Technical Claims Leader to join a well-established and growing claims operation supporting leading insurer clients. This role offers the chance to lead a high-performing team, manage key client relationships.

You will oversee a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, ensuring excellent service delivery, strong technical standards, and outstanding client outcomes.

You will be responsible for managing team performance, capacity planning, mentoring and development, while maintaining strong relationships with insurer clients and key stakeholders.

This is an excellent opportunity for someone with strong technical claims expertise and proven leadership experience who is looking to progress their management career within a collaborative and supportive environment.

Key Responsibilities:

• Lead, mentor and develop a team of claims professionals.
• Manage workflow, resources and team capacity to ensure service standards are met.
• Promote a culture of excellence, collaboration and continuous improvement.
• Build and maintain strong insurer client relationships.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs).
• Deliver technical coaching, training and support across the team.
• Oversee quality assurance, file audits and delegated authority compliance.
• Identify trends, risks and opportunities for process improvement.
• Produce and review management information and client reporting.
• Chair stakeholder meetings and provide strategic account support.

To be Successful:

We're looking for an experienced claims professional who can combine technical expertise with strong people management skills.

You will have:

• Significant claims handling experience, ideally within professional indemnity or financial lines claims.
• Experience improving processes and driving operational efficiencies.
• Strong technical claims knowledge and an understanding of relevant legislation and industry practices.
• Previous experience managing or leading a claims team.
• A proven track record of coaching, developing and motivating employees.
• Excellent stakeholder management and client relationship skills.
• Career development within a growing and respected organisation.
• Hybrid and flexible working arrangements.
• Supportive and collaborative team culture.Exposure to high-profile insurer clients and complex claims.