Marine Claims Adjuster

Lawes Consulting Group; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Lawes Consulting Group is seeking a Complex Marine Claims Lead to join its growing claims team. You will manage your own caseload of marine claims and act as the technical point of referral for complex, contentious matters, delivering proactive support for clients across the globe.

You will work closely with broking teams and an international network, partnering with senior internal and external stakeholders.

Qualifications

• Proven experience in a Marine claims role within insurance or reinsurance.
• Experience managing a caseload and handling complex or contentious claims.
• Strong stakeholder relationship skills with senior clients and colleagues.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Take accountability for the technical and strategic management of complex and potentially contentious Marine claims.
• Oversee a panel of experts to provide tailored support and drive results.
• Develop proposals to support clients through challenging claim submissions.
• Develop preventative strategies for difficult submissions.
• Act as the Marine complex claims referral point across lines of business.
• Enhance the technical knowledge of the claims and broking teams.
• Collaborate with external and internal stakeholders to resolve complex queries.
• Use claims metrics and trend analysis to inform advice.
• Ensure claims service meets quality standards and SLAs.
• Ensure regulatory requirements are met.

Skills

Advanced knowledge of the (re)insur an

Education

Marine claims expertise

Professional development in insurance

Job description

Our client, an international insurance and reinsurance broker, is seeking a Complex Marine Claims Lead to join its growing claims team. The role focuses on managing your own caseload and acting as the technical point of referral for complex and contentious Marine claims, delivering proactive, value-added support and positive outcomes for clients across the globe.

You will work closely with the broking teams and the wider international network of offices, partnering with senior internal and external stakeholders. The role offers significant exposure to international clients and emerging markets, alongside excellent opportunities for professional development and career progression within an inclusive, supportive and collaborative environment.

RESPONSIBILITIES

• Take accountability for the technical and strategic management of complex and potentially contentious claims advices and invoice submissions.
• Oversee the development and maintenance of a defined panel of experts to provide tailored support and drive strategic results for clients.
• Develop tactical and strategic proposals to support clients through the negotiation of challenging claim submissions.
• Develop preventative strategies to support clients in advising and collecting difficult or challenging submissions.
• Act as the complex claims technical referral point across Marine lines of business.
• Enhance the technical knowledge of claims team members and the wider broking team.
• Support claims leadership in the delivery of team goals and strategies.
• Partner with a wide range of external and internal senior stakeholders to resolve and manage complex claims-related queries and issues.
• Use a diverse range of claims metrics, triangulations, trending and demographic studies to offer solutions for clients and stakeholders.
• Ensure claims service is maintained at all times in line with organisational quality standards and SLAs.
• Ensure specific territorial and regulatory requirements are met.

DAY TO DAY

• Manage your own caseload of Marine claims, including complex and contentious matters.
• Provide technical guidance to claims colleagues and broking teams as the Marine referral point.
• Liaise with clients, insurers, experts and senior stakeholders to progress and resolve claims.
• Prepare claims advices, invoice submissions and negotiation strategies for challenging claims.
• Work with the broking teams and international network of offices on client claims queries.
• Review claims data and trends to identify solutions and preventative actions for clients.
• Maintain accurate records and ensure work follows agreed procedures, processes and SLAs.

EXPERIENCE

• Proven experience in a similar Marine claims role within the insurance or reinsurance market.
• Experience managing a caseload and handling complex and/or contentious claims.
• Track record of providing proactive, value-added support and solutions to clients.
• Strong communication skills and the ability to build relationships with senior stakeholders.
• Organised, with the ability to prioritise and multi-task, working well under pressure and to strict deadlines.
• Positive, collaborative attitude with the ability to work flexibly and assist colleagues as required.

SKILLS

• Advanced knowledge of the (re)insurance market in order to address client and technical claims queries.
• Strong understanding of global market dynamics and their impact on existing and potential clients.
• Excellent communication and interpersonal skills.
• Accuracy and strong attention to detail, with the ability to deal effectively with complex and/or bespoke documentation.
• Ability to work within agreed procedures and processes.
• Strong analytical skills, with the ability to use claims metrics and trend analysis to inform advice.
• Team player, willing to work flexibly and assist colleagues as required.

EDUCATION / QUALIFICATIONS

• Subject matter expertise in Marine claims.
• Commitment to professional development within the insurance market.

If you would like to find out more information on the opportunity or would like to arrange a call, please feel free to get in touch with Louis Gibbs on [e-mail]