Claims Manager

Pertemps Gloucester; West of England; Híbrido; GBP 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid and flexible working

Career development

Collaborative team culture

Exposure to high-profile insurers

Descripción de la vacante

Pertemps Gloucester is seeking an experienced Claims Manager to lead a growing claims operation, supporting insurer clients. You will oversee a team of Claims Handlers and Senior Analysts, ensuring service excellence, strong technical standards and robust client outcomes.

You will drive performance, coach and develop staff, manage capacity, monitor SLAs/KPIs and nurture strategic relationships with key insurers. Hybrid working is available in a collaborative, performance-driven environment.

Formación

• Significant claims handling experience, ideally within professional indemnity or financial lines.
• Strong technical claims knowledge and understanding of relevant legislation.
• Experience managing or leading a claims team.
• Proven coaching, developing and motivating employees.
• Excellent stakeholder management and client relationship skills.
• Strong commercial awareness and a customer-focused approach.
• Experience improving processes and driving operational efficiencies.
• Exceptional communication and organisational skills.

Responsabilidades

• Lead, mentor and develop a team of claims professionals.
• Manage workflow, resources and team capacity to ensure service standards are met.
• Build and maintain strong insurer client relationships.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs).
• Deliver technical coaching, training and support across the team.
• Oversee quality assurance, file audits and delegated authority compliance.
• Identify trends, risks and opportunities for process improvement.
• Produce and review management information and client reporting.
• Chair stakeholder meetings and provide strategic account support.
• Promote a culture of excellence, collaboration and continuous improvement.

Conocimientos

Claims handling

Technical knowledge

Team leadership

Coaching & development

Stakeholder mgmt

Commercial awareness

Process improvement

Communication

Descripción del empleo

Key Responsibilities:

An exciting opportunity has arisen for an experienced Claims Manager to join a well-established and growing claims operation supporting leading insurer clients. This role offers the chance to lead a high-performing team, manage key client relationships.
Working closely with senior leadership, you will oversee a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, ensuring excellent service delivery, strong technical standards, and outstanding client outcomes.
You will be responsible for managing team performance, capacity planning, mentoring and development, while maintaining strong relationships with insurer clients and key stakeholders.
This is an excellent opportunity for someone with strong technical claims expertise and proven leadership experience who is looking to progress their management career within a collaborative and supportive environment.

• Lead, mentor and develop a team of claims professionals.
• Manage workflow, resources and team capacity to ensure service standards are met.
• Build and maintain strong insurer client relationships.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs).
• Deliver technical coaching, training and support across the team.
• Oversee quality assurance, file audits and delegated authority compliance.
• Identify trends, risks and opportunities for process improvement.
• Produce and review management information and client reporting.
• Chair stakeholder meetings and provide strategic account support.
• Promote a culture of excellence, collaboration and continuous improvement.

To be Successful:

We're looking for an experienced claims professional who can combine technical expertise with strong people management skills.

You will have:

• Significant claims handling experience, ideally within professional indemnity or financial lines claims.
• Strong technical claims knowledge and an understanding of relevant legislation and industry practices.
• Previous experience managing or leading a claims team.
• A proven track record of coaching, developing and motivating employees.
• Excellent stakeholder management and client relationship skills.
• Strong commercial awareness and a customer-focused approach.
• Experience improving processes and driving operational efficiencies.
• Exceptional communication and organisational skills.

Benefits:

• Career development within a growing and respected organisation.
• Hybrid and flexible working arrangements.
• Supportive and collaborative team culture.
• Exposure to high-profile insurer clients and complex claims.