Commercial Claims Handler

Brown & Brown UK; Rawdon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension

Life Assurance

25 Days Holiday + Bank Holidays

Flexible Benefits

Job summary

Brown & Brown UK is seeking a Commercial Claims Handler to join our team, ensuring a high level of client care when claims are needed. You will work closely with the team and external stakeholders to keep everyone informed of claim status and to obtain or provide additional information as required.

This role covers day-to-day handling of commercial claims including property, motor and liability, advising clients, liaising with insurers and progressing claims through to settlement.

Qualifications

• Sound working knowledge of Commercial Insurance and policy wordings.
• Strong communication (written, verbal) and negotiation skills.
• Ability to manage stakeholders and empathise with clients.

Responsibilities

• Handle all allocated claims, create records and files, chase clients/insurers for documents.
• Progress claims to a satisfactory conclusion and arrange loss adjusters/engineers when needed.
• Negotiate settlements with insurers and issue settlement cheques where appropriate.
• Produce claims statistics and reports for Directors/Account Executives/Handlers.

Skills

Communication

Negotiation

Stakeholder management

IT skills

Tools

Insurer portals

Job description

We’re looking to add a Commercial Claims Handler to the team at Brown & Brown to ensure we provide the highest level of client care should they need to make a claim.

You’ll be working closely with the team and external stakeholders to ensure everyone remains fully aware of the status of the claim, where required seeking / providing additional information.

This role involves the day to day handling of a range of commercial claims, to include property, motor and liability, assisting and advising clients, liaising with insurers and proactively progressing the claim through to settlement.

This is a good long term opportunity that will suit a person with either existing claims handling knowledge or someone looking to progress into claims and take on wider responsibilities.

The day to day:

• Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings with Account Executives when required.

What’s on offer:

An excellent working environment where looking after our clients is prioritised

• A negotiable basic salary + all the normal benefits (Pension, Life Assurance, 25 Days Holiday + Bank Holidays)
• Flexible Benefits and access to the annual company share save scheme (both post probation)
• An environment where ongoing professional development is taken seriously with ongoing training and development and access to fully funded professional qualifications (post probation)

Your Experience:

• You’ll have sound working knowledge of Commercial Insurance and Policy wordings gained within a claims environment.
• Your skill set should include strong Communication (Written, Verbal, Video), Negotiation, Stakeholder Management, Influencing and IT skills coupled with the ability to empathise with clients
• Working knowledge of relevant legislation and regulatory requirements.
• Able to utilise Insurer portals and other relevant systems effectively for reporting and processing needs.