Senior Claims Analyst - Global Broker/Non Call Centre

National African-American Insurance Association (NAAIA); Broadland; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance organization seeks an experienced claims professional for a hybrid role in Broadland, England. You will handle complex insurance claims, negotiate settlements, and provide technical expertise. Ideal candidates will have strong attention to detail, analytical skills, and claims experience. Join a vibrant culture focused on professional development and inclusivity.

Benefits

Professional development opportunities

Inclusive work culture

Comprehensive benefits package

Qualifications

• Experience in claims handling or insurance is essential.
• Strong attention to detail and methodical approach required.
• Ability to handle complex queries analytically.

Responsibilities

• Receive and manage new claim notifications and updates.
• Negotiate with insurers for cost-effective settlements.
• Review policy wordings for best claim settlements.

Skills

Claims handling experience

Attention to detail

Analytical skills

Excellent communication skills

Education

Good standard of education

Tools

CII qualifications

Job description

We are seeking a talented individual to join our claims teams in Norwich. These will be hybrid roles, with a requirement of working at least three days a week in the office.

Please note, these are not call centre roles and are technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

If you are an experienced claims/insurance professional looking for the next step in your career, we would like to hear from you!

We will rely on you to:

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
• Review and interpret policy wordings to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have:

• Demonstrable claims handling/insurance experience, with either an Insurer or Broker
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out:

• Previous training, coaching and mentoring experience together with prior experience of operating at a senior level
• CII qualifications or a willingness to study for and obtain

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.