Senior Claims Advocate

Willis Towers Watson; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance advisory firm is seeking a Senior Claims Advocate specializing in Marine claims. This role involves managing claims negotiations, supporting clients in achieving optimal insurance outcomes, and mentoring junior staff. The ideal candidate will have extensive experience in Marine claims, strong negotiation skills, and a clear understanding of the London market. This position offers a flexible work environment that combines remote and in-office interactions.

Qualifications

• Extensive experience within Marine claims handling.
• Clear understanding of London market practice.
• Excellent verbal and written communication skills.

Responsibilities

• Manage claims portfolio, including negotiations.
• Support broking and claims administration.
• Mentor Claims Advisors with technical expertise.

Skills

Negotiation skills

Communication skills

Relationship-building

Attention to detail

Organizational skills

Tools

Microsoft Office

Outlook

Job description

Overview

We are seeking a highly motivated Senior Claims Advocate to join our Marine team, primarily focusing on Hull & Machinery (H&M) claims; however, as we operate a diverse Marine book, there are opportunities to experience other classes within Marine.

As a Senior Claims Advocate – Ship Owners claims, your key responsibility will be to provide claims advocacy, claims strategy, claims resolution and risk advisory services to our Ship Owner portfolio. Assisting Clients in optimizing the results they achieve under their insurance programs, to ensure Key Client outcomes are delivered to pre-defined service standards. You will put the interests of clients and the integrity of the market at the heart of the way you do business.

The Role:

Responsibilities

• Loss Negotiation & Client Management: Manage claims portfolio, including complex negotiations with insurers to ensure the optimization of claim outcomes for our clients in an efficient manner.
• Maintain strong relationships within the Marine claims market; Insurers, Insurers, Third party experts.
• Proactively assist the Client throughout the life cycle of the claim, demonstrating claims management expertise to clients and prospects.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging with all relevant parties.
• Provide input on corrective action required to enhance process performance across Claims areas.

Claims Process & Support

• Support broking and claims administration to ensure documentation is accurate, complete, and processed within internal timelines.
• Assist with the negotiation and management of claims funds and authorities where applicable.
• Provide accurate and relevant claims information to support renewal processes and placement strategies.

Team Collaboration & Business Development

• Work with senior colleagues to identify cross-selling and client retention opportunities.
• Contribute to the sharing of claims intelligence that can inform client risk strategies and insurer discussions.
• Support team initiatives that improve operational efficiency and client service delivery.
• Mentor Claims Advisors with technical expertise.

Compliance & Reporting

• Adhere to internal claims handling protocols and Group compliance policies, including all regulatory requirements.
• Assist in monitoring UW performance and escalate issues affecting service quality or client satisfaction.
• Contribute data and insights to support claims reporting and performance reviews, including Willis Quality Index metrics.

Qualifications

• Extensive years of experience within a Marine claims environment, handling a portfolio of H&M claims.
• Clear understanding of London market practice and associated systems.
• Highly organised, detail-focused, and takes pride in their work.
• Knowledge of insurance regulations and laws.
• Excellent verbal and written communication skills.
• Strong relationship-building abilities.
• Confident negotiation skills.
• Excellent technical knowledge.
• Capable of facilitating training and presentations.
• Proficient in Microsoft Office and Outlook.

Other

• Travel as required (catastrophe losses, claims reviews or marketing).
• Promote revenue growth for claims advocacy and advisory services.
• Participate in loss prevention and claims seminars, as required.
• Participate in the claims element of tender and RFP responses for major clients and prospects.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.