Senior Claims Adjuster Casualty

AXA Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company is looking for a Senior Claims Adjuster to join their London Wholesale Casualty Claims team. This hybrid role requires managing mid to high-value claims and collaborating with various stakeholders. Ideal candidates have international casualty claims adjusting experience and a client-centric mindset. The position offers the opportunity to guide junior colleagues and contribute to an innovative team culture focused on excellence and improvement.

Benefits

Flexible working arrangements

Enhanced family-friendly leave benefits

Robust support for work-life balance

Qualifications

• Strong understanding of Lloyd’s market and ECF2.
• Ability to manage high volume accounts effectively.

Responsibilities

• Manage mid to high value casualty claims globally.
• Engage with stakeholders including brokers and co-insurers.
• Attend settlement forums for proactive case management.
• Ensure appropriate application of policy covers.
• Develop relationships with Underwriters and Senior Management.
• Support junior team members as a referral point.

Skills

Client-first mindset

Adaptability in communication

International casualty claims adjusting experience

Proactive management of high value losses

Persuasive communication skills

Excellent organizational skills

Competency in Microsoft Office

Innovative mindset

High numeracy and attention to detail

Accountability

Education

A Level standard or equivalent

Job description

Senior Claims Adjuster - London Wholesale International Casualty

Explore. Analyze. Cultivate. Collaborate. Innovate.

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly global, the risks are varied from mining in Australia, to municipalities in Italy, snow contractors in Canada to Healthcare providers for the correctional facilities in the US. Working with a select pool of local Adjusters and Experts across all our jurisdictions, we can deliver the service that our customers have come to expect of us.

This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the London Wholesale Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe. This is a varied and challenging role, where you’ll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels. It’s an ideal role for someone who would like the opportunity to be a referral point for junior members in the team and providing guidance.

You will be based in our London office however we are excited to have implemented our Smart Working initiative offering a hybrid way of working. Most of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life, all of which is subject to business requirements.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be doing

>What will youressential responsibilities include?

• Embrace and deliver on the strategic drivers that AXAXL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
• Managing a portfolio of mid to high value claims across all jurisdictions, including Canada, Australia, Italy, UK&I and US. Pro‑active case management and regular engagement with all stakeholders – London Market Brokers, Placing Brokers, follow markets and co‑insurance market.
• Attending (virtual / in person) ADR settlement forums as part of the pro active case management philosophy and costs containment responsibility.
• Analysing policy covers across the LW Casualty book to ensure appropriate application and allocation, and to ensure that Underwriters are informed of any necessary changes.
• Reporting to Senior Internal Management for all high value, catastrophic and contentious claims / events.
• Timely and accurate management of case and block file reserves to meet company standards and market expectations.
• Developing and maintaining effective relationships with Underwriters, Actuaries, Senior Management, internal and external stakeholders, and the wider claims teams in London and Ipswich.
• Acting as a reference point to Claims Adjusters within the London and Ipswich teams for support, development and progression.
• Oversight of our Third Party Administrator and Cover Holder partners across all territories to include portfolio analysis, audit engagement, stewardship calls and over DA claims control.
• Effective Litigation management and spend control. To include regular engagement with all TPAs for guidance and authority on all Litigated claims. Timely budgeting and reserving of Defence or coverage fees.
• Monitoring and adjusting DA funds for high volume accounts.
• Working with Offshore / Shared Services to ensure delivery of the agreed service, always looking for ways to enhance and supplement the support we receive.
• Periodic status delivery to Underwriters and Actuaries of portfolio trends, general performance and large or contentious claim developments.
• Attending new business meetings and presentations to deliver the claims philosophy.
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Managing static and inactive claims across the wider team as required.
• Engaging with project groups when required to facilitate business improvement or product enhancement, leading where necessary.
• Always looking for ways to improve and enhance the service we provide – lead by example.

You will report to the Casualty Claims Manager – London Wholesale.

What you’ll be bringing

We’re looking for someone who has these abilities and skills:

• A truly client first mindset.
• An ability to adapt communication skills.
• International casualty claims adjusting experience within the Lloyds of London and company markets, including US.
• Able to demonstrate proactivity and technical capability in the management of high value losses.
• Persuasive communicator able to adapt to different audiences and stakeholders.
• Excellent organisational skills.
• Happy to work on team activities or individually.
• Competent in all Microsoft suite products.
• Innovative mindset – ability to find successful solutions.
• High level of numeracy and attention to detail.
• Willingness to show pragmatism when required.
• Hold accountability – seeking guidance or authority when uncertain.
• Committed to achieving excellence.
• Ability to prioritise tasks and responsibilities.
• Educated to A Level standard minimum, or equivalent.
• Comprehensive knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems — the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com