Senior Citrix SME (3rd Line) – SC Cleared

CBSbutler Holdings Limited trading as CBSbutler; Farnborough; On-site; GBP 54,000 - 57,000; Part time

Job summary

CBSbutler is seeking an experienced 3rd Line Citrix Engineer to join an on-site support team in Farnborough (and/or Erskine or Preston). You will act as the technical authority for Citrix infrastructure, delivering expert-level support and complex troubleshooting across secure enterprise environments.

Key responsibilities include 3rd line Citrix support, leading investigations, managing Citrix policies and user experience, and collaborating with architecture and cross-functional teams.

Qualifications

• Experience in a Third Line/Senior Infrastructure Support role.
• Hands-on with Citrix XenApp/XenDesktop, Cloud, NetScaler ADC, WEM.
• Windows Server, AD, Group Policy; FSLogix.
• Experience with VMware/Hyper-V/XenServer.
• Strong knowledge of Windows 10/11; ITIL experience.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes.

Skills

Citrix XenApp/XenDesktop

Citrix Cloud

NetScaler ADC

Citrix WEM

Windows Server

Active Directory

Group Policy

FSLogix

VMware/Hyper-V

Windows 10/11

ITIL/enterprise support

Problem solving/communication

Job description

CBSbutler is seeking an experienced 3rd Line Citrix Engineer to join an on-site support team in Farnborough (and/or Erskine or Preston). You will act as the technical authority for Citrix infrastructure, delivering expert-level support and complex troubleshooting across secure enterprise environments.

Key responsibilities include 3rd line Citrix support, leading investigations, managing Citrix policies and user experience, and collaborating with architecture and cross-functional teams.