3Rd Line Citrix Engineer

CBSbutler Holdings Limited trading as CBSbutler; Farnborough; On-site; GBP 54,000 - 57,000; Part time

Job summary

CBSbutler is seeking an experienced 3rd Line Citrix Engineer to join an on-site support team in Farnborough (and/or Erskine or Preston). You will act as the technical authority for Citrix infrastructure, delivering expert-level support and complex troubleshooting across secure enterprise environments.

Key responsibilities include 3rd line Citrix support, leading investigations, managing Citrix policies and user experience, and collaborating with architecture and cross-functional teams.

Qualifications

• Experience in a Third Line/Senior Infrastructure Support role.
• Hands-on with Citrix XenApp/XenDesktop, Cloud, NetScaler ADC, WEM.
• Windows Server, AD, Group Policy; FSLogix.
• Experience with VMware/Hyper-V/XenServer.
• Strong knowledge of Windows 10/11; ITIL experience.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes.

Skills

Citrix XenApp/XenDesktop

Citrix Cloud

NetScaler ADC

Citrix WEM

Windows Server

Active Directory

Group Policy

FSLogix

VMware/Hyper-V

Windows 10/11

ITIL/enterprise support

Problem solving/communication

Job description

3rd Line Citrix Engineer

• +9 months +
• SC cleared - current active clearance is essential for this role
• Sole British nationals only due to the nature of the project
• Inside IR35
• £290 - £310 a day
• On site in Farnborough or Eskine or Preston

We are seeking an experienced Third Line Citrix SME to join an on-site support team in Farnborough or Erskine or Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.

Key Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes.

Essential Skills & Experience

• Proven experience in a Third Line / Senior Infrastructure Support role.
• Strong hands-on experience with:
  • Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
  • Citrix Cloud
  • NetScaler ADC
  • Citrix WEM
  • Windows Server, Active Directory and Group Policy
  • FSLogix
  • Experience supporting VMware, Hyper-V and/or XenServer environments.
  • Strong knowledge of Windows 10 and Windows 11.
  • Experience with ITIL and enterprise support models.
  • Excellent problem-solving and communication skills.

Active SC Clearance is essential.