3rd Line Citrix Engineer – SC Cleared, On-Site Preston

CBSbutler Holdings Limited trading as CBSbutler

Preston

On-site

GBP 54,000 - 57,000

Full time

5 days ago

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Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking a 3rd Line Citrix Engineer for an on-site Preston role. You will act as the technical authority for Citrix infrastructure within a secure enterprise environment, delivering expert troubleshooting and technical assurance.

Active SC Clearance is essential, sole British nationals only due to project requirements, and the role is Inside IR35 with a day rate of £290–£310.

Qualifications

Proven Third Line / Senior Infrastructure Support experience.
Experience with Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
Strong Windows Server, AD and GP skills.
Familiarity with ITIL and enterprise support models.

Responsibilities

Provide 3rd Line support for complex Citrix incidents and problems.
Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
Lead technical investigations, troubleshooting and root cause analysis.
Manage and optimise Citrix policies, profiles and end-user experience.
Support patching, upgrades, migrations and infrastructure improvements.
Work closely with architecture, engineering and cross-functional teams.
Proactively identify and resolve defects and recurring issues.
Maintain strong customer service and operate in line with ITIL and service management processes.