Senior Cisco UC Engineer: CUCM, SBCs & VOIP – Remote

NTT DATA, Inc.; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is looking for a Level 3 Unified Communications & Collaboration Engineer specializing in Cisco technology. This remote role in the United Kingdom requires at least 7 years of experience in voice engineering, including expertise in Cisco CUCM and Audiocodes SBCs. Responsibilities include designing, implementing, and supporting enterprise voice solutions while mentoring junior staff. Ideal candidates will possess strong troubleshooting skills and CCNP Collaboration certification.

Qualifications

• 7+ years in unified communications or voice engineering roles.
• Experience with enterprise-scale deployments and troubleshooting.
• Proven experience with Cisco CUCM and Audiocodes SBCs.
• Strong understanding of VoIP network architecture.

Responsibilities

• Design and maintain Cisco CUCM voice solutions.
• Manage the VoIP backbone and ensure connectivity.
• Troubleshoot managed phones and VoIP devices.
• Mentor junior team members and maintain documentation.

Skills

Cisco CUCM

Audiocodes SBCs

VoIP backbone

SIP trunking

Troubleshooting

Communication skills

Education

Cisco CCNP Collaboration

Audiocodes Certified Professional

Tools

Cisco CUCM

Audiocodes SBC

PowerShell

Job description

A leading technology firm is looking for a Level 3 Unified Communications & Collaboration Engineer specializing in Cisco technology. This remote role in the United Kingdom requires at least 7 years of experience in voice engineering, including expertise in Cisco CUCM and Audiocodes SBCs. Responsibilities include designing, implementing, and supporting enterprise voice solutions while mentoring junior staff. Ideal candidates will possess strong troubleshooting skills and CCNP Collaboration certification.