Senior CCTV & Roadside Tech Service Lead (Hybrid)

Consortium; Manchester; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

National Highways is seeking a Senior Service Delivery Manager (CCTV) to lead nationwide roadside technology services within Digital Operational Services. This hybrid role combines on-site leadership with two days in the office per week, overseeing CCTV and related technologies across the UK.

You will drive performance, manage incidents and changes, and partner with design, procurement and suppliers to deliver safe, reliable traffic management infrastructure.

Qualifications

• Degree in Engineering, Telecommunications, OT, IT or a related discipline with ITIL qualification.
• Significant experience managing complex IT or OT services in large-scale operations.
• Experience with services that support operational decision-making and safety-critical environments.
• Strong incident, problem, event and service performance management knowledge.
• Proven ability to deliver measurable service improvements through data and stakeholder engagement.

Responsibilities

• Responsible for the operational performance of roadside technology types, primarily CCTV.
• Analyse performance, manage risks and issues, and drive continuous service improvement.
• Lead fault, event and problem management for the service.
• Work with service design and procurement to feed lessons learned back into asset lifecycle.
• Improve performance by building relationships among end-users, suppliers, installers, asset managers and maintainers.
• Oversee service management and robust financial management of contracts, monitoring, reporting, and fault/event/problem management.
• Hybrid working requirement with two days in office weekly; travel across the UK.

Skills

IT services management

Operational Technology services

Data analysis

Stakeholder engagement

Supplier management

Incident/problem/event management

Decision making under pressure

Education

Degree in Engineering, Telecommunications, OT or IT

ITIL qualification (preferably ITIL 4 or 5)

Job description

National Highways is seeking a Senior Service Delivery Manager (CCTV) to lead nationwide roadside technology services within Digital Operational Services. This hybrid role combines on-site leadership with two days in the office per week, overseeing CCTV and related technologies across the UK.

You will drive performance, manage incidents and changes, and partner with design, procurement and suppliers to deliver safe, reliable traffic management infrastructure.