Hybrid Senior CCTV Service Delivery Manager

National Highways; Cambridgeshire and Peterborough; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

National Highways is recruiting a Senior Service Delivery Manager (CCTV) to lead roadside technology services across the Strategic Road Network. The role is hybrid, with two days per week in the office, and can be based at any National Highways office location in the UK, with some travel for team meetings.

You will oversee operational performance, drive continuous service improvements, manage faults and incidents, and collaborate with design, procurement, and asset teams to feed lessons learned

Qualifications

• Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or 5).
• Significant experience managing complex, business-critical IT or OT services within a large-scale operational environment.
• Experience of managing technology services that support operational decision-making, infrastructure operations or safety-critical environments.
• Strong understanding of incident, problem, event and service performance management principles.
• Proven experience delivering measurable service improvements through data analysis, stakeholder engagement and supplier management.
• Ability to interpret complex technical and operational information and make informed decisions in ambiguous or fast-paced environments.

Responsibilities

• Responsible for the operational performance of one or more roadside technology types, primarily CCTV.
• Analysing the performance, controlling the risks and the issues of the roadside technology services (CCTV) and directing resources to intervene and to achieve continuous service improvement.
• Taking a lead in the fault, event and problem management of the service.
• Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back up the asset life cycle.
• Improving performance by developing working relationships between end-users, the suppliers, the installers, asset managers and the maintainers.
• Responsible for the service management and robust financial management of contracts, monitoring, assuring and reporting, and leading in the fault, event and problem management of the service.

Skills

ITIL knowledge

Stakeholder engagement

Data analysis

Supplier management

Incident management

Education

Engineering/Telecommunications/OT/IT degree

Job description

National Highways is recruiting a Senior Service Delivery Manager (CCTV) to lead roadside technology services across the Strategic Road Network. The role is hybrid, with two days per week in the office, and can be based at any National Highways office location in the UK, with some travel for team meetings.

You will oversee operational performance, drive continuous service improvements, manage faults and incidents, and collaborate with design, procurement, and asset teams to feed lessons learned