Senior Care Scheduler: Match Clients with Consistent Care

Home Instead, Inc.; Bexhill-on-Sea; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Home Instead is seeking a dedicated professional to manage scheduling for clients and Care Professionals in Bexhill-on-Sea. You will ensure that schedules are efficiently planned, fostering strong relationships to enhance service quality.

Ideal candidates will have experience in scheduling within a care environment, excellent organisational skills, and the ability to work under pressure. This role is vital in ensuring clients receive high-quality care, and all applicants who share our commitment are encouraged to apply.

Qualifications

• Experience of working in a scheduling role within a home care or relevant environment.
• Good working knowledge of IT systems with the ability to learn new technologies.
• Excellent organisation and prioritisation skills to work under pressure.

Responsabilités

• Build effective and efficient schedules for clients and Care Professionals.
• Ensure schedules consider travel time, holidays, and client needs.
• Work with recruitment to maintain staffing levels.

Connaissances

Scheduling

Communication skills

Organisational skills

Experience in home care or logistics

Attention to detail

Team player

Outils

Microsoft Office

Google Suite

CRM software

Description du poste

Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

The Role

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment and Managers to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Experience of working in a scheduling role within a home care or other relevantenvironment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.

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