Care Coordination & Scheduling Specialist

Home Instead; Wembley; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

Home Instead in Wembley is seeking a Scheduling Coordinator to match Care Professionals to new clients and arrange introductions, ensuring consistent care with the same professionals each week.

You will develop strong relationships with clients and carers, manage schedules with accuracy, and support the growth of our home care services while maintaining high standards of client satisfaction.

Qualifications

• Experience in scheduling for home care or logistics.
• Proficient in Microsoft Office or Google Suite and CRM software.
• Excellent communication skills.
• Strong organisation and prioritisation, able to work under pressure.
• Team player with strong interpersonal skills.
• Excellent attention to detail and multi-tasking.
• Able to work independently and meet deadlines.

Responsabilités

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

Connaissances

Scheduling experience

IT literacy

Communication skills

Organisational skills

Interpersonal skills

Attention to detail

Independent working

Outils

Microsoft Office

Google Suite

CRM software

Description du poste

Home Instead in Wembley is seeking a Scheduling Coordinator to match Care Professionals to new clients and arrange introductions, ensuring consistent care with the same professionals each week.

You will develop strong relationships with clients and carers, manage schedules with accuracy, and support the growth of our home care services while maintaining high standards of client satisfaction.