Scheduler

Home Instead; Bourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A home care provider based in the United Kingdom is looking for a Scheduling Coordinator. This role involves building effective schedules for clients and CARE Professionals, ensuring positive experiences for both parties. Candidates should have excellent communication and organizational skills, with experience in the home care sector being a plus. A full UK driving license and a reliable vehicle are essential. If you're passionate about care, apply now to be part of a team dedicated to enhancing lives.

Qualifications

• Experience in the home care sector is ideal but not essential.
• Ability to learn and adopt new technologies.
• Must have a full UK driving license and access to a reliable vehicle.

Responsibilities

• Build effective schedules for clients and CARE Professionals.
• Ensure schedules consider travel time, training, and cancellations.
• Match CARE Professionals to new clients.
• Maintain client and CARE Professionals information in the system.

Skills

Excellent communication skills

Organisational skills

Team player

Attention to detail

Resilience

Interpersonal skills

Tools

Microsoft Office

Google Suite

CRM software

Job description

Our office was established in 2010and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

• Understand and build effective and efficient schedules around our clients and CARE Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match CARE Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same CARE Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and CARE Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and CARE Professionals information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Experience of working in thehome care sector, ideally in a scheduling role but not essential.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
• Full UK driving license and access to a reliable vehicle are required

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.