Scheduler

Home Instead; Lutterworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading care service provider in Lutterworth is seeking a Scheduling Coordinator to support the team. Responsibilities include coordinating client schedules and matching Care Professionals with clients to ensure quality care. Essential qualifications include experience in scheduling within home care or logistics and proficiency in IT systems. The role demands excellent organizational and interpersonal skills, with a commitment to compliance and attention to detail. Join us to make a positive impact in the lives of seniors.

Qualifications

• Experience in a scheduling role within home care or logistics is essential.
• Proficient with IT systems and CRM software.
• Ability to work calmly and accurately under pressure.

Responsibilities

• Coordinate scheduling services for clients and Care Professionals.
• Ensure schedules consider travel time, training, and cancellations.
• Match Care Professionals to clients and arrange introductions.
• Maintain client and Care Professional information in the scheduling system.

Skills

Organisational skills

Interpersonal skills

Attention to detail

Ability to multi-task

IT proficiency (Microsoft Office/Google Suite)

Job description

Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing &worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

We are looking for an additional person to join our team to support our existing Scheduler. In this role you will perform a variety of duties in the coordination of scheduling service for clients and our Care Professionals.

• You will ensure schedules are prepared, considering travel time, holidays training and last‑minute cancellations.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

Experience of working in a scheduling role within a home care or other relevant environment such as logistics, is essential.

Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

You will have excellent organisation and prioritisation skills and the ability to work calmly and accurately under pressure.

You must be a Team player with strong interpersonal skills and have the ability to build rapport quickly.

Excellent attention to detail with the ability to multi‑task.

You will need to be able to work in a logical and analytical way and be able to work on your own initiative.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.