Care Coordinator

Home Instead; Wembley; Presencial; GBP 22 000 - 30 000; Tempo integral

Resumo da oferta

Home Instead in Wembley is seeking a Scheduling Coordinator to match Care Professionals to new clients and arrange introductions, ensuring consistent care with the same professionals each week.

You will develop strong relationships with clients and carers, manage schedules with accuracy, and support the growth of our home care services while maintaining high standards of client satisfaction.

Qualificações

• Experience in scheduling for home care or logistics.
• Proficient in Microsoft Office or Google Suite and CRM software.
• Excellent communication skills.
• Strong organisation and prioritisation, able to work under pressure.
• Team player with strong interpersonal skills.
• Excellent attention to detail and multi-tasking.
• Able to work independently and meet deadlines.

Responsabilidades

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

Conhecimentos

Scheduling experience

IT literacy

Communication skills

Organisational skills

Interpersonal skills

Attention to detail

Independent working

Ferramentas

Microsoft Office

Google Suite

CRM software

Descrição da oferta de emprego

Our office was established in 2016and our mission is to brighten the lives of older adults giving them a sense of purpose, wellbeing and worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

Qualifications

• Experience of working in a scheduling role within a home care or other relevantenvironment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.