Senior Care Sales & Relations Manager

Care UK; Hessle; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Commission

Benefits package

Competitive salary

Job summary

Care UK is seeking a Customer Relations Manager based at Chapter House Care Home in Beverley. You will leverage a consultative sales approach to drive occupancy, promote the home through events and PR, and ensure exemplary customer service for every enquiry.

You will work with the Home Manager and departments to report progress and seize market opportunities. Ideal candidates are self-motivated, highly organised, and collaborative, with a passion for resident-focused service and a track record

Qualifications

• Consultative sales approach and ability to build relationships with residents, families, and community partners.
• Self-motivated, flexible, and enthusiastic with a proactive mindset.
• Collaborative team player who shares ideas and information.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Customer service oriented with a focus on resident experience.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative selling

Self-motivation

Collaborative

Organised

Customer service

Job description

Care UK is seeking a Customer Relations Manager based at Chapter House Care Home in Beverley. You will leverage a consultative sales approach to drive occupancy, promote the home through events and PR, and ensure exemplary customer service for every enquiry.

You will work with the Home Manager and departments to report progress and seize market opportunities. Ideal candidates are self-motivated, highly organised, and collaborative, with a passion for resident-focused service and a track record