Customer Sales Manager

Care UK; Hessle; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Commission

Benefits package

Competitive salary

Job summary

Care UK is seeking a Customer Relations Manager based at Chapter House Care Home in Beverley. You will leverage a consultative sales approach to drive occupancy, promote the home through events and PR, and ensure exemplary customer service for every enquiry.

You will work with the Home Manager and departments to report progress and seize market opportunities. Ideal candidates are self-motivated, highly organised, and collaborative, with a passion for resident-focused service and a track record

Qualifications

• Consultative sales approach and ability to build relationships with residents, families, and community partners.
• Self-motivated, flexible, and enthusiastic with a proactive mindset.
• Collaborative team player who shares ideas and information.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Customer service oriented with a focus on resident experience.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative selling

Self-motivation

Collaborative

Organised

Customer service

Job description

We have an exciting new role for a Customer Relations Manager based at Chapter House Care Home in Beverley. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Chapter House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others.

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.