Workplace Experience Lead

Mitie Group; Newbury; Presencial; GBP 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Virtual GP

Salary Finance

Choices benefits platform

Holiday allowance

MiDeals discounts

Cycle to work

Life insurance

Enhanced pension

Mitie Matching Share Plan

Mitie Stars recognition

Descripción de la vacante

Mitie Group in Newbury is seeking a hands-on Workplace Experience Lead to oversee employee experience on a multi-building campus. You will lead the Workplace Experience and Concierge teams, partner with Operations and Senior Stakeholders, and connect services to deliver a welcoming, well-run environment.

You’ll own end-to-end employee journeys, set standards, coach leaders and drive continuous improvement through data, KPIs and feedback, embedding Momentology across the campus and ensuring

Formación

• Hands-on operational leadership role focused on employee workplace experience.
• Experience leading workplace experience, facilities or corporate workplace teams.
• Ability to coach and develop leaders and front-line teams.

Responsabilidades

• Lead and develop the Workplace Experience and Concierge teams, setting clear priorities and standards.
• Own the employee experience across a multi-building campus from arrival to daily interactions.
• Coach leaders, build accountability, and drive continuous improvement using KPIs and feedback.
• Build relationships with senior stakeholders and service partners to deliver a joined-up experience.
• Embed workplace experience standards, SOPs and the Momentology approach.

Conocimientos

Leadership

People management

Workplace experience

Stakeholder management

Operations

Descripción del empleo

Better places, thriving communities.

Workplace Experience Lead | Newbury

40 hours per week | Based on site in Newbury

Lead an employee experience people can feel every day.

We're looking for an experienced, people-focused Workplace Experience Lead to join our Signature team at a large corporate campus in Newbury.

This is a hands‑on operational leadership role with responsibility for the employee workplace experience across a multi‑building campus. You'll lead our Workplace Experience and Concierge teams, work closely with Operations and senior stakeholders, and connect the different services that shape how people experience the workplace every day.

You’ll connect people, place and service to create a workplace that feels welcoming, intuitive, well‑run and responsive.

What you'll do

As Workplace Experience Lead, you'll take ownership of the end‑to‑end employee workplace experience and continuously look for opportunities to make it better.

• Lead and develop the Workplace Experience and Concierge teams, setting clear priorities, standards and expectations
• Own the employee experience across the campus, from arrival and movement through to shared spaces, workplace support and everyday interactions
• Coach and develop your leaders and teams, building a culture of ownership, accountability and continuous improvement
• Build trusted relationships with senior stakeholders, Executive Assistants and Personal Assistants, anticipating needs and ensuring great follow‑through
• Bring Workplace Experience, Concierge, Soft FM, technical Operations and other service partners together around one joined‑up workplace experience
• Build a strong day‑to‑day relationship with the landlord and building‑management teams
• Develop and embed workplace experience standards, employee journeys, SOPs and a clear Workplace Experience Playbook
• Own workplace experience KPIs, using employee feedback, service data and operational insight to drive measurable improvement
• Oversee employee engagement, workplace activations and communications
• Lead service recovery and take ownership of complex workplace issues through to resolution

Employees experience one workplace, not separate service lines. You'll help connect it all.

Who are we looking for?

We're looking for a hands‑on, accountable and approachable workplace leader who is passionate about creating a brilliant employee experience.

You’ll Thrive In This Role If You

• Put people and their experience at the heart of your decisions
• Are a confident, visible and engaging people leader
• Set clear standards and create accountability
• Can coach and develop both leaders and front‑line teams
• Build trusted relationships at all levels
• Enjoy bringing different teams together around shared priorities
• Take end‑to‑end ownership rather than simply passing issues on
• Use feedback, KPIs and insight to drive improvement
• Balance brilliant employee experience with strong operational delivery
• Stay calm, credible and solutions‑focused when things don't go to plan.

You’ll bring proven experience leading workplace experience, facilities or corporate workplace teams within a large or complex environment, including managing team leaders or supervisors.

Experience across Soft FM, workplace operations, service standards, landlord relationships, service recovery and continuous improvement will be important, alongside the confidence to work with senior stakeholders and lead measurable improvements in workplace experience.

Lead through Momentology®

At Signature, we use Momentology® to intentionally design and deliver moments that shape how people experience the workplace.

As Workplace Experience Lead, you’ll bring Momentology® to life through your leadership, team coaching, employee journeys, service standards, communications and continuous improvement.

You’ll create the conditions for your teams and service partners to recognise the moments that matter, remove friction and understand how their everyday actions affect the employee experience.

You won't just deliver a great experience yourself. You'll enable others to deliver it consistently.

Why join Signature?

This is an opportunity to take real ownership of employee experience across a significant corporate campus and influence how multiple workplace services come together.

You’ll Have The Opportunity To

• Own the employee experience across a multi‑building campus
• Lead and develop great teams across Workplace Experience and Concierge
• Build one team by connecting experience, operations, service partners and the landlord
• Partner senior stakeholders and become a trusted workplace leader
• Develop through Momentology® and embed a distinctive approach to workplace experience
• Make a measurable difference by turning feedback, KPIs and operational insight into visible improvements.

One campus. One team. Every employee moment counts.

If you're a workplace leader who loves people, sets high standards, develops great teams and is always looking for ways to make the workplace better, we'd love to hear from you.

Come and help us create a workplace where people feel connected, supported and able to do their best work.

Our market-leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household.
• So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
• You might choose to purchase up to five extra days' holiday every year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
• And we have a cycle‑to‑work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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