Workplace Experience Lead

Mitie; Newbury; Sur place; GBP 42 000 - 64 000; Plein temps

Résumé du poste

Signature is seeking a hands-on Workplace Experience Lead for a large corporate campus in Newbury. You will lead Workplace Experience and Concierge teams, connect people, place and service to create a welcoming, well-run environment, and work with Operations and senior stakeholders to align services across the site.

You’ll own the end-to-end employee workplace experience, coach leaders, embed standards and SOPs, and use KPIs and feedback to drive measurable improvements.

Qualifications

• Experience leading workplace experience, facilities or corporate workplace teams.
• Ability to partner with senior stakeholders and drive measurable improvements.
• Strong coaching and leadership skills to develop managers and frontline teams.

Responsabilités

• Lead the Workplace Experience and Concierge teams across a multi-building campus.
• Own the end-to-end employee workplace experience from arrival to daily interactions.
• Develop standards, SOPs and a Workplace Experience Playbook.
• Monitor KPIs, act on feedback and drive continuous improvement.

Connaissances

People leadership

Stakeholder management

Operations management

Workplace experience

Description du poste

Workplace Experience Lead | Newbury40 hours per week | Based on site in Newbury

Lead an employee experience people can feel every day.We're looking for an experienced, people-focused Workplace Experience Lead to join our Signature team at a large corporate campus in Newbury.

This is a hands-on operational leadership role with responsibility for the employee workplace experience across a multi-building campus. You'll lead our Workplace Experience and Concierge teams, work closely with Operations and senior stakeholders, and connect the different services that shape how people experience the workplace every day.

You'll connect people, place and service to create a workplace that feels welcoming, intuitive, well-run and responsive.

What you'll doAs Workplace Experience Lead, you'll take ownership of the end-to-end employee workplace experience and continuously look for opportunities to make it better.

• -Lead and develop the Workplace Experience and Concierge teams, setting clear priorities, standards and expectations
• -Own the employee experience across the campus, from arrival and movement through to shared spaces, workplace support and everyday interactions
• -Coach and develop your leaders and teams, building a culture of ownership, accountability and continuous improvement
• -Build trusted relationships with senior stakeholders, Executive Assistants and Personal Assistants, anticipating needs and ensuring great follow-through
• -Bring Workplace Experience, Concierge, Soft FM, technical Operations and other service partners together around one joined-up workplace experience
• -Build a strong day-to-day relationship with the landlord and building-management teams
• -Develop and embed workplace experience standards, employee journeys, SOPs and a clear Workplace Experience Playbook
• -Own workplace experience KPIs, using employee feedback, service data and operational insight to drive measurable improvement
• -Oversee employee engagement, workplace activations and communications
• -Lead service recovery and take ownership of complex workplace issues through to resolution.

Employees experience one workplace, not separate service lines. You'll help connect it all.

Who are we looking for?We're looking for a hands-on, accountable and approachable workplace leader who is passionate about creating a brilliant employee experience.

You'll thrive in this role if you:

• -Put people and their experience at the heart of your decisions
• -Are a confident, visible and engaging people leader
• -Set clear standards and create accountability
• -Can coach and develop both leaders and front-line teams
• -Build trusted relationships at all levels
• -Enjoy bringing different teams together around shared priorities
• -Take end-to-end ownership rather than simply passing issues on
• -Use feedback, KPIs and insight to drive improvement
• -Balance brilliant employee experience with strong operational delivery
• -Stay calm, credible and solutions-focused when things don't go to plan.

You’ll bring proven experience leading workplace experience, facilities or corporate workplace teams within a large or complex environment, including managing team leaders or supervisors.

Experience across Soft FM, workplace operations, service standards, landlord relationships, service recovery and continuous improvement will be important, alongside the confidence to work with senior stakeholders and lead measurable improvements in workplace experience.

Lead through Momentology At Signature, we use Momentology to intentionally design and deliver moments that shape how people experience the workplace.

As Workplace Experience Lead, you'll bring Momentology to life through your leadership, team coaching, employee journeys, service standards, communications and continuous improvement.

You’ll create the conditions for your teams and service partners to recognise the moments that matter, remove friction and understand how their everyday actions affect the employee experience.

You won't just deliver a great experience yourself. You'll enable others to deliver it consistently.

Why join Signature?

This is an opportunity to take real ownership of employee experience across a significant corporate campus and influence how multiple workplace services come together.

You’ll have the opportunity to:

• -Own the employee experience across a multi-building campus
• -Lead and develop great teams across Workplace Experience and Concierge
• -Build one team by connecting experience, operations, service partners and the landlord
• -Partner senior stakeholders and become a trusted workplace leader
• -Develop through Momentology and embed a distinctive approach to workplace experience
• -Make a measurable difference by turning feedback, KPIs and operational insight into visible improvements.

One campus. One team. Every employee moment counts.If you're a workplace leader who loves people, sets high standards, develops great teams and is always looking for ways to make the workplace better, we'd love to hear from you.

Come and help us create a workplace where people feel connected, supported and able to do their best work.