Senior Business Analyst - User-Centred Design Lead

Hippo; Liverpool; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Contributory Pension Scheme (Hippo 6%)

25 Days Holiday

Perkbox discounts

Critical illness cover

Life assurance

Job summary

Hippo is a rapidly growing digital consultancy seeking a Senior Business Analyst with user-centred design expertise. You will join a multi-disciplinary team to deliver bespoke digital services and lead business analysis for clients, influencing methods and shaping solutions across public and private sectors.

You will collaborate with designers, product, delivery and engineering teams, translating research into clear user stories and guiding stakeholders through best-practice in user-centred

Qualifications

• Expertise in business analysis within a user-centred design environment.
• Able to work with designers, influence research planning and question methods.
• Familiar with service design standards such as Government Digital Service standards.
• Experience gathering requirements using multiple methods and selecting the right approach.
• Able to analyse data from diverse sources, including website analytics and research findings.
• Experience planning, running and adapting Agile ways of working.

Responsibilities

• Collaborate with designers to test early product versions addressing user problems.
• Create visual maps (user journeys, process flows) and provide actionable recommendations.
• Translate research findings into actionable user stories with acceptance criteria.
• Lead workshops with teams and clients to align goals and solutions.
• Build relationships with stakeholders and promote user-centred design best practices.
• Work with Product Owners and Delivery Managers to prioritise the backlog.
• Apply optimal Agile processes to projects and measure outcomes.
• Coach colleagues and contribute to Hippo’s BA community of practice.

Skills

User research

Stakeholder management

Agile methodologies

Job description

Hippo is a rapidly growing digital consultancy seeking a Senior Business Analyst with user-centred design expertise. You will join a multi-disciplinary team to deliver bespoke digital services and lead business analysis for clients, influencing methods and shaping solutions across public and private sectors.

You will collaborate with designers, product, delivery and engineering teams, translating research into clear user stories and guiding stakeholders through best-practice in user-centred