Senior Business Analyst - Faster Claims Payments

Expleo; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading consultancy firm is seeking experienced Business Analysts to support a Faster Claims Payment Project in London. The ideal candidate will have strong experience in the insurance sector, particularly in claims processing systems, and must be proficient in Agile and Waterfall methodologies. This role allows for a collaborative working environment and offers competitive benefits.

Benefits

Collaborative working environment

Competitive company benefits

Access to training through ExpleoAcademy

Qualifications

• Demonstrable experience as a Business Analyst within the London Market Insurance domain.
• Experience in process mapping, requirements gathering, and stakeholder engagement.
• Experience with digital transformation or automation projects in claims.

Responsibilities

• Work closely with stakeholders to gather, analyse, and document business requirements.
• Map current and future state processes, identifying gaps and opportunities for improvement.
• Collaborate with IT, operations, and finance teams to support Faster Claims Payment solutions.

Skills

Strong understanding of Faster Claim Payments systems and UK financial regulations

Familiarity with Agile and Waterfall delivery methodologies

Excellent communication, documentation, and problem-solving skills

Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence)

Knowledge of claims management systems and data flows

Understanding of customer experience metrics and service-level improvements

Education

BCS Business Analysis International Diploma (or equivalent)

Bachelor’s Degree in Computer Science, Information Systems, or related field

Tools

JIRA

Visio

Confluence

Job description

Overview

We are seeking talented and experienced Business Analysts to support a Faster Claims Payment Project within the insurance sector. This role requires strong organisational and communication skills to drive success in a dynamic environment.

The role has two components:

• Client Focused - delivering consultancy and analytical services to clients to co-create value
• Expleo - ensuring quality framework compliance, supporting the BA practice and working within others as part of a multidisciplinary delivery team

Responsibilities

• For a client engagement:
  • Work closely with stakeholders to gather, analyse, and document business requirements related to claims processing and payment systems.
  • Map current and future state processes, identifying gaps and opportunities for improvement.
  • Collaborate with IT, operations, and finance teams to support the design and implementation of Faster Claims Payment solutions.
  • Conduct impact assessments and support change management activities.
  • Facilitate workshops, interviews, and working groups to elicit requirements and validate solutions.
  • Develop functional specifications, user stories, and acceptance criteria.
  • Support testing and quality assurance activities, including UAT planning and execution.
  • Monitor project progress and provide regular updates to stakeholders.
  • Ensure compliance with regulatory standards and internal policies
• For Expleo:
  • Network and work within multi-disciplinary teams.
  • Identify business development opportunities.
  • Comply with Expleo Delivery governance.
  • Share knowledge and experience with team members.
  • Support team success and maintain high morale.

Qualifications

• BCS Business Analysis International Diploma (or equivalent)
• A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience

Essential skills

• Strong understanding of Faster Claim Payments systems and UK financial regulations.
• Familiarity with Agile and Waterfall delivery methodologies.
• Excellent communication, documentation, and problem-solving skills.
• Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence).
• Knowledge of claims management systems and data flows.
• Understanding of customer experience metrics and service-level improvements.

Experience

• Demonstrable experience as a Business Analyst within the London Market Insurance domain
• Experience in process mapping, requirements gathering, and stakeholder engagement
• Experience with digital transformation or automation projects in claims.
• Commercial and regulatory awareness
• Consulting experience an advantage

What do I need before I apply

• To be flexible to travel to, and work at, client sites across the UK as required

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and ourpeers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo

#LI-BM1

• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive