Senior B2B Collections Specialist – Target-Driven

Oakley Recruitment Limited; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to £4k per year

28 days holiday

Pension scheme

Competitive bonus scheme

Job summary

Oakley Recruitment Limited partners with an expanding organisation in Birmingham to recruit a Collections Specialist on a full-time permanent basis. You will manage a portfolio of B2B accounts, proactively contact clients, and negotiate payment plans in line with policies.

The role targets timely collections, accurate record-keeping, and escalation of complex cases. You will thrive in a fast-paced, high-energy team, driven by targets, with opportunities for progression and a competitive bonus

Qualifications

• Proven experience in a collections or credit control role, ideally within financial services or B2B lending.
• Fast-paced, target-driven environment with a focus on outcomes.
• Excellent negotiation and influencing skills to recover outstanding balances.
• Strong communication skills, both written and verbal, and professional in difficult conversations.

Responsibilities

• Manage a portfolio of B2B accounts in arrears within defined value ranges.
• Proactively contact clients via phone, email, and written communication to recover balances.
• Negotiate payment plans and resolutions in line with company policies.
• Work towards and achieve 90% collection within 30 days when possible.
• Assess customer circumstances and apply appropriate collection strategies.
• Maintain accurate records of all interactions and agreements and escalate complex cases when needed.

Skills

Collections experience

Target-driven

Negotiation

Communication skills

Attention to detail

Proactive

Workload management

Resilience under pressure

Job description

Oakley Recruitment Limited partners with an expanding organisation in Birmingham to recruit a Collections Specialist on a full-time permanent basis. You will manage a portfolio of B2B accounts, proactively contact clients, and negotiate payment plans in line with policies.

The role targets timely collections, accurate record-keeping, and escalation of complex cases. You will thrive in a fast-paced, high-energy team, driven by targets, with opportunities for progression and a competitive bonus