Collections Specialist B2B

Oakley Recruitment Limited; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to £4k per year

28 days holiday

Pension scheme

Competitive bonus scheme

Job summary

Oakley Recruitment Limited partners with an expanding organisation in Birmingham to recruit a Collections Specialist on a full-time permanent basis. You will manage a portfolio of B2B accounts, proactively contact clients, and negotiate payment plans in line with policies.

The role targets timely collections, accurate record-keeping, and escalation of complex cases. You will thrive in a fast-paced, high-energy team, driven by targets, with opportunities for progression and a competitive bonus

Qualifications

• Proven experience in a collections or credit control role, ideally within financial services or B2B lending.
• Fast-paced, target-driven environment with a focus on outcomes.
• Excellent negotiation and influencing skills to recover outstanding balances.
• Strong communication skills, both written and verbal, and professional in difficult conversations.

Responsibilities

• Manage a portfolio of B2B accounts in arrears within defined value ranges.
• Proactively contact clients via phone, email, and written communication to recover balances.
• Negotiate payment plans and resolutions in line with company policies.
• Work towards and achieve 90% collection within 30 days when possible.
• Assess customer circumstances and apply appropriate collection strategies.
• Maintain accurate records of all interactions and agreements and escalate complex cases when needed.

Skills

Collections experience

Target-driven

Negotiation

Communication skills

Attention to detail

Proactive

Workload management

Resilience under pressure

Job description

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a Collections Specialist on a full-time permanent basis.

Job Role

• Manage a portfolio of B2B accounts in arrears, typically ranging from £1,000–£20,000
• Proactively contact clients via phone, email, and written communication to recover outstanding balances
• Negotiate payment plans and resolutions in line with company policies
• Work towards and consistently achieve 90% collection within 30 days
• Assess customer circumstances and apply appropriate collection strategies
• Maintain accurate and up-to-date records of all interactions and agreements
• Escalate complex or high-risk cases where necessary
• Ensure all activity is compliant with relevant regulations and internal procedures
• Contribute to a high-performance, target-driven team environment

Skills and experience

• Proven experience in a collections or credit control role, ideally within financial services or B2B lending
• Demonstrated ability to work in a fast-paced, target-driven environment
• Strong negotiation and influencing skills
• Resilient, confident, and able to handle challenging conversations professionally
• Highly motivated with a results-driven mindset
• Excellent communication skills, both written and verbal
• Strong attention to detail and organisational skills
• A high-energy, proactive approach with the ability to manage workload effectively

Culture and Environment

You will be working in a friendly and welcoming workplace that is warm, supportive, and fast-paced. The office environment is open-plan and modern, creating a bright and engaging space where teamwork and communication are encouraged.

Personality

We’re looking for someone who thrives under pressure, enjoys hitting and exceeding targets, and brings a dynamic, driven energy to the team. This is an opportunity for someone who wants to step into a senior position where they can both deliver results and support others to succeed.

Reward

• Quarterly bonus up to £4k per year
• 28 days holiday
• Pension scheme
• Competitive bonus scheme

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process