Margin Services Ops — Service Delivery Analyst

JPMorgan Chase & Co.; Christchurch; On-site; GBP 40,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. invites applications for a Service Delivery Analyst within the Margin Services Operations Service Delivery (OSD) team.

The role focuses on enhancing client experience across a diverse Buy-side Derivatives client base, including Brokers, Hedge Funds, and Global Fund Managers, through proactive service delivery and steady collaboration with Stakeholders. As part of the OSD team, you will drive strategic initiatives, maintain high service levels, and support audit, regulatory,

Qualifications

• Strong verbal and written communication for executive messaging.
• Effective client management skills.
• Excellent attention to detail and accuracy.
• Ability to understand complex financial models.
• Problem-solving and data analysis.
• Strong time management and ability to prioritise under pressure.
• Self-motivated, tenacious and independent work style.

Responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning escalations end-to-end.
• Utilise data to provide meaningful analysis to Clients highlighting areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams and projects across the OSD teams, collaborating cross-region and cross-function.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Coordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing operational processes.

Skills

Verbal and written communication

Client management

Attention to detail

Financial models understanding

Problem-solving

Data analysis

Time management under pressure

Independence

Job description

JPMorgan Chase & Co. invites applications for a Service Delivery Analyst within the Margin Services Operations Service Delivery (OSD) team.

The role focuses on enhancing client experience across a diverse Buy-side Derivatives client base, including Brokers, Hedge Funds, and Global Fund Managers, through proactive service delivery and steady collaboration with Stakeholders. As part of the OSD team, you will drive strategic initiatives, maintain high service levels, and support audit, regulatory,