Margin Services Operations Service Delivery - Senior Associate

JPMorgan Chase & Co.; Christchurch; On-site; GBP 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Service Delivery Senior Associate in Margin Services OSD to help enhance the client experience for a diverse Buy-side Derivatives client base.

The role focuses on service delivery, data analysis, and cross-functional collaboration to drive efficiency and accuracy across operations. Responsibilities include managing client queries, maintaining service levels, and supporting audit/regulatory deliverables while coordinating with stakeholders to improve processes

Qualifications

• Strong written and verbal communication for executive messaging.
• Effective client management and ability to deliver challenging messages.
• Excellent attention to detail and accuracy in complex financial models.

Responsibilities

• Manage incoming/outgoing client queries related to end-to-end Margin Services.
• Monitor and maintain operational service levels, addressing escalations end-to-end.
• Utilize data to provide meaningful analysis and highlight improvements in operating models.

Skills

Executive communication

Client management

Attention to detail

Financial models

Problem solving

Time management

Independence

Job description

Join our dynamic Margin Services OSD team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.

Margin Services Operations is a diverse, rapidly-growing area offering a wide variety of Collateral-based products to a varied Client-base, ranging from Broker Dealer groups to Hedge Funds, Pension Funds and Global Fund Managers. The Trading Services Operations function supports 3 main products: Derivatives (MS), Securities Lending (SCM) and Tri Party Repo (TPR). This role is within the Derivatives (MS) group, and specifically the Operational Service Delivery (OSD) team. As a Service Delivery Senior Associate within the Margin Services Operations Service Delivery (OSD) team, you will promote strategic initiatives that shape the future of the Margin Services business and support the success of Global Operations.

Job responsibilities

• Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
• Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
• Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
• Develop excellent networks of internal Stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
• Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

Required Qualifications, Capabilities, and Skills

• Strong verbal and written communication skills for clear Executive Messaging.
• Effective Client Management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self-motivated, tenacious and able to work with high degree of independence.

Preferred Qualifications, Capabilities, and Skills

• Experience within collateral or derivatives.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.