Senior Asset Experience Lead

Jones Lang LaSalle Incorporated; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Deputy Lead Asset Experience to provide line management, strategic oversight and day-to-day operations for commercial portfolios in Greater Manchester and Leeds. You will deputise for the Lead Asset Experience Manager, mentor peers, and drive service excellence across client relationships and operations.

The role combines strategic leadership with hands-on management for complex properties, focusing on continuity, risk management, and customer

Qualifications

• Proven experience in line management and coaching across varying levels.
• Expert knowledge of commercial property management and building systems.
• Strong understanding of H&S legislation and ESG standards.
• Familiarity with property management technologies and reporting tools.

Responsibilities

• Provide leadership and escalation support for the Asset Experience team.
• Maintain client relationships and oversee day-to-day property operations.
• Lead strategic initiatives, risk management and service delivery improvements.
• Coordinate budgeting, service charges, and financial trackers.
• Ensure compliance with RICS standards and health and safety.

Skills

Line management

Property management

Client relationship management

Strategic leadership

Risk assessment

H&S compliance

ESG knowledge

Budgeting

Stakeholder management

Tools

Yardi

Riskwise

Prism

Deepki

Workflow systems

Job description

Jones Lang LaSalle Incorporated is seeking a Deputy Lead Asset Experience to provide line management, strategic oversight and day-to-day operations for commercial portfolios in Greater Manchester and Leeds. You will deputise for the Lead Asset Experience Manager, mentor peers, and drive service excellence across client relationships and operations.

The role combines strategic leadership with hands-on management for complex properties, focusing on continuity, risk management, and customer