Senior AI Deployment Architect

Fin; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Fin, now part of Salesforce, is helming AI-powered customer deployments and helping enterprises scale with Intercom and Fin. The Senior AI Deployment Consultant will lead large, complex customer implementations, balancing project strategy with hands‑on configuration and cross‑functional collaboration to accelerate value and measurable outcomes.

You will manage discovery, design tailored deployment approaches, and guide customers toward successful adoption while coordinating with Sales, CS, and

Qualifications

• 6+ years of experience in customer‑facing implementation, deployment, or professional services roles.
• Proven success managing large, complex projects with multiple stakeholders and workstreams.
• Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows.
• Excellent project management skills with a structured, proactive, and detail‑oriented approach.
• Exceptional communication and relationship‑building skills, capable of influencing both executives and technical stakeholders.
• Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.
• Analytical mindset with strong problem‑solving, prioritisation, and decision‑making skills.
• Adaptability and resilience in a fast‑paced, changing environment.
• Passion for technology, AI, and helping customers succeed.

Responsibilities

• Lead end‑to‑end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.
• Define project scope, success criteria, and timelines that align with each customer’s goals and support model.
• Act as the primary point of contact for customers throughout implementation, managing communication and expectations.
• Partner cross‑functionally with Sales, Customer Success, Engineering, and Product to design tailored deployment strategies and measurable outcomes.
• Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Perform hands‑on configuration of Intercom features and reporting, supported by Forward Deployed Engineers for advanced integrations.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Track key metrics on time‑to‑value, automation rates, and customer satisfaction to ensure successful outcomes.
• Collaborate with Product and R&D to surface feedback and shape future innovations.
• Contribute to the evolution of Deployment Services methodologies and templates.

Skills

Customer-facing deployment

Project management

Technical configuration

Communication

Stakeholder management

Intercom familiarity

SaaS/AI experience

Tools

Intercom

Zendesk

Salesforce

Job description

Fin, now part of Salesforce, is helming AI-powered customer deployments and helping enterprises scale with Intercom and Fin. The Senior AI Deployment Consultant will lead large, complex customer implementations, balancing project strategy with hands‑on configuration and cross‑functional collaboration to accelerate value and measurable outcomes.

You will manage discovery, design tailored deployment approaches, and guide customers toward successful adoption while coordinating with Sales, CS, and