Senior AI Deployment Lead — Enterprise Deployments

Fin. The highest performing Customer Agent; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Lunch provided

Health insurance

Pension match

Paid time off

Cycle-to-Work

MacBooks provided

Job summary

Fin is seeking a Senior AI Deployment Consultant to lead large-scale customer deployments, combining project management with hands-on configuration of Intercom’s platform including Fin integration. You will guide customers from foundations to scalable AI usage, working with engineers and cross-functional teams to ensure measurable outcomes.

You will manage scope, timelines, and communications, acting as the main liaison and driving success across the customer journey while advocating for value

Qualifications

• 6+ years of experience in customer-facing implementation, deployment, or professional services roles.
• Proven success managing large, complex projects with multiple stakeholders and workstreams.
• Strong technical aptitude - comfortable configuring software platforms and discussing integrations, APIs, and data flows.
• Excellent project management skills with a structured, proactive, and detail-oriented approach.
• Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
• Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.

Responsibilities

• Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.
• Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.
• Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.
• Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.
• Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Perform hands-on configuration of Intercom features - including automation, workflows, technical procedures and reporting - supported by our Forward Deployed Engineers for advanced integrations.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.
• Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations.
• Contribute to the evolution of our Deployment Services methodology, templates, and best practices.

Skills

Customer-facing deployment

Project management

Technical aptitude

Communication skills

Intercom integration

APIs & data flows

Tools

Intercom

Zendesk

Salesforce

Job description

Fin is seeking a Senior AI Deployment Consultant to lead large-scale customer deployments, combining project management with hands-on configuration of Intercom’s platform including Fin integration. You will guide customers from foundations to scalable AI usage, working with engineers and cross-functional teams to ensure measurable outcomes.

You will manage scope, timelines, and communications, acting as the main liaison and driving success across the customer journey while advocating for value