Senior AI Deployment Consultant

Fin. The highest performing Customer Agent; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Lunch provided

Health insurance

Pension match

Paid time off

Cycle-to-Work

MacBooks provided

Job summary

Fin is seeking a Senior AI Deployment Consultant to lead large-scale customer deployments, combining project management with hands-on configuration of Intercom’s platform including Fin integration. You will guide customers from foundations to scalable AI usage, working with engineers and cross-functional teams to ensure measurable outcomes.

You will manage scope, timelines, and communications, acting as the main liaison and driving success across the customer journey while advocating for value

Qualifications

• 6+ years of experience in customer-facing implementation, deployment, or professional services roles.
• Proven success managing large, complex projects with multiple stakeholders and workstreams.
• Strong technical aptitude - comfortable configuring software platforms and discussing integrations, APIs, and data flows.
• Excellent project management skills with a structured, proactive, and detail-oriented approach.
• Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
• Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.

Responsibilities

• Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.
• Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.
• Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.
• Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.
• Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Perform hands-on configuration of Intercom features - including automation, workflows, technical procedures and reporting - supported by our Forward Deployed Engineers for advanced integrations.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.
• Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations.
• Contribute to the evolution of our Deployment Services methodology, templates, and best practices.

Skills

Customer-facing deployment

Project management

Technical aptitude

Communication skills

Intercom integration

APIs & data flows

Tools

Intercom

Zendesk

Salesforce

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

It’s an exciting time at Intercom - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.

As a Senior AI Deployment Consultant, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform - including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.

You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.

What will I be doing?

• Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.
• Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.
• Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.
• Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.
• Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Perform hands-on configuration of Intercom features - including automation, workflows, technical procedures and reporting - supported by our Forward Deployed Engineers for advanced integrations.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.
• Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations.
• Contribute to the evolution of our Deployment Services methodology, templates, and best practices.

What skills do I need?

• 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies
• Proven success managing large, complex projects with multiple stakeholders and workstreams.
• Strong technical aptitude - comfortable configuring software platforms and discussing integrations, APIs, and data flows.
• Excellent project management skills with a structured, proactive, and detail-oriented approach.
• Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
• Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.
• Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.
• Adaptability and resilience in a fast-paced, changing environment.
• Passion for technology, AI, and helping customers succeed.

How will I be measured?

• Automation Rate - Are you driving your customers to achieve high adoption of Fin?
• Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?
• Timeliness - Are your projects on-schedule against the dedicated timelines?

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows