Senior Engineering Manager, AI-Powered Customer Experience

Fin. The highest performing Customer Agent; Greater London; Hybrid; GBP 100,000 - 180,000; Full time

Benefits offered by this job

Equity

Lunch provided

Pension match

Health insurance

Paid time off

Cycle-to-Work

Job summary

Fin is seeking an engineering leader to drive an AI-powered customer experiences platform. You will own significant work streams end-to-end, shape product direction in collaboration with product and design, and push for outcomes that move the business needle.

You will mentor engineers, scale teams, and partner with the Engineering Director on group strategy in a fast-paced, hybrid environment. You will operate in an AI-first culture, emphasizing autonomy, technical judgment, and cross-functional

Qualifications

• Strong people leadership with track record of building high-performing teams.
• Clear product instinct and ability to shape product direction.
• Comfort with early-stage product formation and ambiguity.
• Proficient in evaluating AI-powered engineering approaches and partnerships.
• Proven architectural review ability and technical judgment.
• Excellent communication and stakeholder management at executive level.
• Highly autonomous with proactive problem solving and decision making.
• Strategic business thinking aligned with Fin's goals.

Responsibilities

• Own strategically significant work streams end-to-end.
• Be accountable for outcomes and impact, not just delivery cadence.
• Manage from the front line with deep understanding of product and customer problems.
• Help shape teams operating in ambiguous spaces with product partnership.
• Collaborate with Product, Design, Sales and ML/engineering teams.
• Build a seamless cross-functional engineering experience across product areas.
• Mentor senior engineers to leadership through direct feedback and coaching.
• Partner with Engineering Director on group-level strategy and investments.

Skills

People leadership

Product-minded

Ambiguity handling

AI fluency

Technical judgement

Communication

Autonomy

Business acumen

Job description

Fin is seeking an engineering leader to drive an AI-powered customer experiences platform. You will own significant work streams end-to-end, shape product direction in collaboration with product and design, and push for outcomes that move the business needle.

You will mentor engineers, scale teams, and partner with the Engineering Director on group strategy in a fast-paced, hybrid environment. You will operate in an AI-first culture, emphasizing autonomy, technical judgment, and cross-functional