Staff Product Manager: AI-Powered Customer Experience

intercom; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity in afast

Lunch provided weekdays

Pension scheme & match up to 4%

Health and dental insurance for you &/

Flexible paid time off

Parental leave: maternity & paternity

Cycle-to-Work Scheme

MacBooks & Windows options

Job summary

Fin is seeking a Staff Product Manager to lead a major product area within our AI customer engagement platform. You will guide cross-functional teams of engineers, designers, and researchers to deliver scalable, high-impact solutions that touch millions of customers daily.

You will deeply understand customer problems, define ambitious roadmaps, and collaborate with AI experts to push the boundaries of product quality and innovation.

Qualifications

• Ability to independently understand, define and articulate customer problems using data and qualitative inputs.
• Define the roadmap of features or areas of focus and communicate to generate excitement with customers and the team.
• Balance customer needs, business impact and technical constraints to define and deliver the right product.
• Collaborate with engineering and design to ship effective solutions and accelerate processes with AI.
• Understand AI systems and LLMs, assess feasibility and trade-offs with engineering.
• Engage with engineers and customers on modern tech stacks from APIs to SaaS infrastructure.
• Lead with ownership, inspire teams, and align across the business.

Responsibilities

• Be responsible for a significant product area or leading an important project.
• Deeply understand customer problems through research and data and frame them for your team.
• Manage the roadmap, define what to build, when and why, and obtain alignment.
• Collaborate with engineers and designers to imagine, build, and ship solutions.
• Leverage AI to increase efficiency and impact.
• Evaluate impact through metrics in beta and post-release.
• Own the quality of your product area and ensure releases are world-class.
• Collaborate across the business to align GTM strategy and execution.

Skills

Sharp Customer Focus & Problem Framing

Compelling Roadmaps

Excellent Product Judgment

Build World-Class Product

AI Tech

Technical fluency

Outcome Oriented

Leadership

Job description

Fin is seeking a Staff Product Manager to lead a major product area within our AI customer engagement platform. You will guide cross-functional teams of engineers, designers, and researchers to deliver scalable, high-impact solutions that touch millions of customers daily.

You will deeply understand customer problems, define ambitious roadmaps, and collaborate with AI experts to push the boundaries of product quality and innovation.