Senior Agentic AI Production Support Engineer

Ema Unlimited

Caerphilly

Remote

GBP 75,000 - 110,000

Full time

4 days ago

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Job summary

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to ensure health, reliability, and trust in deployed AI systems. You will own incident response, RCA, and provide expert guidance to Engineering, Product and Implementation teams.

You will work across live AI platforms in production, helping prevent failures, manage data quality, and communicate effectively with customers while expanding your expertise in agentic AI and integrations.

Qualifications

6+ years in senior technical support, reliability, or production engineering roles.
Experience with AI/automation platforms and multi-agent workflows.
Familiarity with cloud providers (AWS, GCP, Azure).

Responsibilities

Diagnose failures in multi-agent AI workflows and agentic AI systems.
Explain AI failures clearly to customers and internal teams.
Own RCA and prevent recurring incidents; improve on-call hygiene.
Escalate to the right teams to drive rapid resolution and root cause analysis.
Engage with Engineering, Product and Implementation to improve system reliability.