Senior Aftersales Advisor & Customer Experience Lead

Marshall Motor Group; Ashford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Life assurance

Pension scheme

Discounts on car servicing

Referral bonuses up to £2,000

Job summary

Marshall BYD Ashford within Marshall Motor Group is seeking a Senior Aftersales Advisor to join the aftersales team in Ashford. You will manage customer relationships from booking through service completion, ensuring clear communication and satisfaction while supporting the workshop.

You will train new team members, handle complex customer issues with professionalism, and ensure accurate administration. This role offers competitive pay, generous holiday entitlement, life assurance, a pension,

Qualifications

• Experience as Service Advisor or Parts Advisor.
• Customer-focused with a can-do attitude.
• Organised and detail-oriented with workload management.

Responsibilities

• Manage customer relationships from booking through service completion.
• Support and train new team members within the Service department.
• Handle complex customer issues with professionalism and collaborate on solutions.
• Complete all administration accurately while maintaining high customer care standards.

Skills

Customer service

Communication

Teamwork

Job description

Marshall BYD Ashford within Marshall Motor Group is seeking a Senior Aftersales Advisor to join the aftersales team in Ashford. You will manage customer relationships from booking through service completion, ensuring clear communication and satisfaction while supporting the workshop.

You will train new team members, handle complex customer issues with professionalism, and ensure accurate administration. This role offers competitive pay, generous holiday entitlement, life assurance, a pension,