Service Advisor | Ashford

Hawk Hiring; Ashford; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Structured career progression

Fully funded training modules

Competitive annual leave

Workplace pension

Exclusive vehicle purchase schemes

Job summary

Hawk Hiring in Ashford is looking for a proactive Service Advisor to join our premier automotive team. You will greet commercial and retail clients, guide them through the service journey, and liaise with workshop staff to provide clear updates.

The role offers a base salary of £30,000–£32,000 with uncapped bonus and an OTE of £38,000, Monday to Friday with Saturdays on a 1 in 3 rotation. Join a family-run dealer group and access funded training, structured career progression, and exclusive

Qualifications

• Background in customer service or automotive sales.

Responsibilities

• Welcomes commercial and retail clients, builds rapport, and manages their service journey.
• Discusses vehicle requirements and maintenance packages with a consultative approach.
• Acts as liaison between workshop and clients, updating on diagnostics and repairs.
• Manages booking schedules, invoicing, and parts coordination.

Skills

Customer service

Communication

Sales

Relationship building

Job description

Service Advisor

Are you a dynamic customer service expert ready to advance your career with a premier commercial brand in Ashford? Join a hugely successful, family-run dealer group representing a market-leading van franchise, where your dedication to customer care translates directly into impressive, uncapped earning potential.

About Us

We are a leading, family-owned automotive retail group going through an exciting phase of expansion, supporting more than 540 team members across 22 multi-brand locations. Operating out of our modern commercial vehicle hub in Ashford, we deliver elite manufacturer servicing and repairs for some of the UK’s favorite lifestyle and commercial vans. We put our people first—providing a supportive, growth-focused culture where your hard work is well rewarded and your progression is actively encouraged.

What is in it for you:

• Salary: £30,000 – £32,000 basic salary + uncapped performance bonus (OTE £38,000).
• Hours: Monday to Friday, 8:00 am – 5:30 pm | 1 in 3 Saturdays
• Perks: Structured career progression, fully funded manufacturer training modules, competitive annual leave allowance, workplace pension scheme, and exclusive vehicle purchase schemes for you and your family.

What you will be doing:

• Customer Relationships: Welcoming commercial and retail clients, building genuine rapport, and seamlessly managing their service or repair journey.
• Consultative Selling: Thoroughly discussing vehicle requirements and using a consultative approach to introduce relevant maintenance packages, parts, and accessories.
• Workshop Liaison: Serving as the central point of contact between workshop technicians and clients, delivering clear, transparent updates on diagnostics and repair work.
• Aftersales Administration: Maintaining precise booking schedules, completing accurate invoicing, and ensuring proper parts coordination.

Requirements:

A warm, enthusiastic personality, strong self-motivation, and a solid background in customer service or automotive sales.

Commutable Locations:

This position is based in Ashford, Kent, offering an easy daily commute from Maidstone, Folkestone, Canterbury, and Sittingbourne.