Senior Administrative Lead – Children & Families Services (Flexible)

Hurst Green; Brierley Hill; Sur place; GBP 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Learning and development opportunities

Generous annual leave

Employee wellbeing support

Résumé du poste

Dudley Metropolitan Borough Council invites applications for a Senior Business Support Officer within the Children and Young People Directorate. The role supports statutory processes, financial administration and records management, delivering high-quality customer service across Dudley.

You will work with autonomy to maintain systems, support key services and ensure effective administration for children, young people and families in the Dudley area.

Qualifications

• Substantial office administration experience with ability to develop and improve administrative systems.
• Experience of minute taking and producing accurate records of meetings.
• NVQ Level 3 in Office Management or equivalent knowledge/experience.
• Excellent communication and customer service skills.
• Proficient with ICT systems and digital solutions.
• Strong organisational, literacy, numeracy and keyboard skills.
• Commitment to equality, diversity, inclusion and public service excellence.

Responsabilités

• Organise and attend Stage 2 appeal meetings and produce accurate minutes.
• Communicate appeal outcomes to parents and carers.
• Process invoices, payments, purchase orders and budget-related administration.
• Support management of incoming calls, emails and enquiries.
• Arrange meetings, events, venues and equipment.
• Maintain and update information across key systems.
• Provide general business support to colleagues across the service.
• Liaise with parents, carers, contractors and partner agencies professionally.

Connaissances

Office administration

Minute taking

Customer service

ICT systems

Organisation

Formation

NVQ Level 3 Office Management

Outils

Microsoft Office

Description du poste

Dudley Metropolitan Borough Council invites applications for a Senior Business Support Officer within the Children and Young People Directorate. The role supports statutory processes, financial administration and records management, delivering high-quality customer service across Dudley.

You will work with autonomy to maintain systems, support key services and ensure effective administration for children, young people and families in the Dudley area.