Senior Business Support Officer

Hurst Green; Brierley Hill; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Flexible working arrangements

Learning and development opportunities

Generous annual leave

Employee wellbeing support

Job summary

Dudley Metropolitan Borough Council invites applications for a Senior Business Support Officer within the Children and Young People Directorate. The role supports statutory processes, financial administration and records management, delivering high-quality customer service across Dudley.

You will work with autonomy to maintain systems, support key services and ensure effective administration for children, young people and families in the Dudley area.

Qualifications

• Substantial office administration experience with ability to develop and improve administrative systems.
• Experience of minute taking and producing accurate records of meetings.
• NVQ Level 3 in Office Management or equivalent knowledge/experience.
• Excellent communication and customer service skills.
• Proficient with ICT systems and digital solutions.
• Strong organisational, literacy, numeracy and keyboard skills.
• Commitment to equality, diversity, inclusion and public service excellence.

Responsibilities

• Organise and attend Stage 2 appeal meetings and produce accurate minutes.
• Communicate appeal outcomes to parents and carers.
• Process invoices, payments, purchase orders and budget-related administration.
• Support management of incoming calls, emails and enquiries.
• Arrange meetings, events, venues and equipment.
• Maintain and update information across key systems.
• Provide general business support to colleagues across the service.
• Liaise with parents, carers, contractors and partner agencies professionally.

Skills

Office administration

Minute taking

Customer service

ICT systems

Organisation

Education

NVQ Level 3 Office Management

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - Cable Plaza, Waterfront, Brierley Hill

Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Children's Services

Job Introduction

Senior Business Support Officer

Children and Young People Directorate Dudley Metropolitan Borough Council

Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services ?

We have an exciting opportunity for a motivated and highly organised Senior Business Support Officerto join our Children and Young People Directorate . This role is integral to ensuring the smooth operation of key services, providing comprehensive business support , and helping to deliver positive outcomes for children, young people and families across Dudley .

About the Role

As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions . You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered .

Your responsibilities will include:

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating outcomes of appeals to parents and carers.
• Processing invoices, payments, purchase orders and budget-related administration.
• Supporting the management of incoming calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining and updating information across key systems.
• Supporting colleagues across the service with general business support functions.
• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

About You

We are looking for someone who:

• Has substantial office administration experience, including operating and developing administrative systems.
• Has experience of minute taking and producing accurate records of meetings.
• Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.
• Has excellent communication and customer service skills.
• Is confident using a wide range of ICT systems and digital solutions.
• Demonstrates strong organisational, literacy, numeracy and keyboard skills.
• Is committed to equality, diversity, inclusion and providing excellent public services.

What We Offer

At Dudley Council, you'll be joining an organisation committed to being:

A community-focused, financially resilient, collaborative and sustainable council delivering the services required to support and meet the essential needs of residents, businesses and the local economy.

We offer:

• Flexible and supportive working arrangements.
• Learning and development opportunities.
• Generous annual leave entitlement.
• Access to employee wellbeing support.
• The opportunity to make a meaningful difference to local children, young people and families.

Additional Information

• The successful candidate will be required to work onsite a minimum of three days per week.

Workplace Attendance: Working in the office 3+ days a week (pro-rata)

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.