Senior Operations Leader — Public Sector & Governance

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 42,000 - 54,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking a Senior Business Operations Manager to lead the Corporate Business Operations & Support function from the centre of our organisation. You will translate strategic direction into effective day-to-day delivery and oversee executive and senior leadership support.

You will implement governance, information management and statutory compliance while building resilient services, managing workloads and developing teams to deliver high-quality,

Qualifications

• Significant experience leading business operations, corporate support or similar complex professional service.
• Strong track record of managing multiple competing priorities in high-profile, sensitive and time-critical environments.
• Experience of managing and developing teams, balancing workloads and flexing resources for resilience.
• Strong knowledge of corporate governance, information management and organisational processes.
• Experience working with senior leaders or elected members in politically sensitive environments.
• Understanding of statutory information requirements, governance and assurance.
• Strong analytical and organisational skills with use of performance information for decisions.
• Commitment to continuous improvement, digital enablement and customer-focused ways of working.

Responsibilities

• Deputise for the Business Operations & Corporate Support Lead, providing operational leadership across the function.
• Lead day-to-day coordination of executive and senior leadership support, ensuring meetings, papers and actions are managed on time.
• Oversee member and mayoral support with professional, confidential and impartial service.
• Manage statutory information activity (FOI, EIR, Subject Access) with compliance to timescales.
• Coordinate corporate governance and business activity, including forward plans and risk registers.
• Manage workloads and deploy resources flexibly across teams as priorities change.
• Monitor service performance and produce management information to support decisions.
• Champion digital technology to improve productivity and the quality of information.

Skills

Operational leadership

Governance & compliance

Stakeholder management

Analytical skills

Digital enablement

Job description

Dudley Metropolitan Borough Council is seeking a Senior Business Operations Manager to lead the Corporate Business Operations & Support function from the centre of our organisation. You will translate strategic direction into effective day-to-day delivery and oversee executive and senior leadership support.

You will implement governance, information management and statutory compliance while building resilient services, managing workloads and developing teams to deliver high-quality,