Senior Business Support Officer

Wollborg Michelson Personnel Service Inc; Brierley Hill; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Learning & development

LGPS

Generous leave

Wellbeing support

Meaningful difference

Job summary

Dudley Metropolitan Borough Council in Dudley is seeking a Senior Business Support Officer to provide high-quality administrative and business support within the Children and Young People Directorate. The role requires strong organisational skills, minute taking and accurate records management.

You will handle invoices and budget administration, coordinate meetings, respond to calls and emails, and maintain key systems.

Qualifications

• Substantial office administration experience and developing administrative systems.
• Experience of minute taking and producing accurate meeting records.
• NVQ Level 3 in Office Management (or equivalent) or demonstrated equivalent knowledge and experience.
• Excellent communication and customer service skills.
• Confident using a wide range of ICT systems and digital solutions.
• Strong organisational, literacy, numeracy and keyboard skills.
• Commitment to equality, diversity and public services.

Responsibilities

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating outcomes of appeals to parents and carers.
• Processing invoices, payments, purchase orders and budget-related administration.
• Supporting the management of incoming calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining and updating information across key systems.
• Supporting colleagues across the service with general business support functions.
• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

Skills

Office administration

Minute taking

Communication

Customer service

ICT systems

Organisational skills

Literacy & numeracy

Keyboard skills

Equality & inclusion

Education

NVQ Level 3 in Office Management

Tools

ICT systems

Job description

Grade 5 | £27,274 - £29,071 per annum

Dudley Metropolitan Borough Council

Dudley Metropolitan Borough Council,

Senior Business Support Officer

Grade 5 | £27,274 - £29,071 per annum

Children and Young People Directorate

Closing Date: 31 October 2026

Interview Date: Week commencing 9 November 2026

Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services?

We have an exciting opportunity for a motivated and highly organised Senior Business Support Officer to join our Children and Young People Directorate. This role is integral to ensuring the smooth operation of key services, providing comprehensive business support, and helping to deliver positive outcomes for children, young people and families across Dudley.

About The Role

As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions. You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered.

Your responsibilities will include:

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating outcomes of appeals to parents and carers.
• Processing invoices, payments, purchase orders and budget-related administration.
• Supporting the management of incoming calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining and updating information across key systems.
• Supporting colleagues across the service with general business support functions.
• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

About You

We are looking for someone who:

• Has substantial office administration experience, including operating and developing administrative systems.
• Has experience of minute taking and producing accurate records of meetings.
• Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.
• Has excellent communication and customer service skills.
• Is confident using a wide range of ICT systems and digital solutions.
• Demonstrates strong organisational, literacy, numeracy and keyboard skills.
• Is committed to equality, diversity, inclusion and providing excellent public services.

What We Offer

At Dudley Council, you'll be joining an organisation committed to being: A community-focused, financially resilient, collaborative and sustainable council delivering the services required to support and meet the essential needs of residents, businesses and the local economy.

We offer:

• Flexible and supportive working arrangements.
• Learning and development opportunities.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to employee wellbeing support.
• The opportunity to make a meaningful difference to local children, young people and families.

Additional Information

• The successful candidate will be required to work onsite a minimum of three days per week.
• Workplace Attendance: Working in the office 3+ days a week (pro-rata).
• All applicants must be able to provide documentation to prove their right to work in the UK.
• Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.