Senior Administrative & Appeals Coordinator

Wmjobs; Brierley Hill; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Learning & development

LGPS (Local Government Pension Scheme)

Annual leave

Wellbeing support

Job summary

Dudley Metropolitan Borough Council in Dudley is seeking a Senior Business Support Officer to provide comprehensive business support within the Children and Young People Directorate.

The role requires substantial office administration experience, minute taking, and strong ICT and communication skills. It offers flexible working arrangements, development opportunities and a generous leave entitlement.

Qualifications

• Substantial office administration experience with developing systems.
• Experience of minute taking and recording meetings accurately.
• NVQ Level 3 in Office Management or equivalent qualification.
• Excellent communication and customer service skills.
• Confident using ICT systems and digital tools.
• Strong organisational, literacy, numeracy and keyboard skills.
• Commitment to equality, diversity and public service excellence.

Responsibilities

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating appeal outcomes to parents and carers.
• Processing invoices, payments, purchase orders and budget administration.
• Supporting management of calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining information across key systems.
• Supporting colleagues with general business support.
• Liaising with parents, carers, contractors and partner agencies.

Education

NVQ Level 3 Office Management

Job description

Dudley Metropolitan Borough Council in Dudley is seeking a Senior Business Support Officer to provide comprehensive business support within the Children and Young People Directorate.

The role requires substantial office administration experience, minute taking, and strong ICT and communication skills. It offers flexible working arrangements, development opportunities and a generous leave entitlement.