Senior Business Support Officer

Dudley Metropolitan Borough Council; Dudley; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking a Senior Business Support Officer to provide high-quality administrative support within the Children and Young People Directorate. The role requires autonomy, strong organisation and a proactive approach to statutory processes and financial administration.

Based at Cable Plaza, Waterfront West, Brierley Hill, Dudley, the post is full-time and hybrid, with a closing date of 31 October 2026.

Qualifications

• Proven experience in office administration and developing administrative systems.
• Experience in minute taking and producing accurate records of meetings.
• NVQ Level 3 in Office Management or equivalent.
• Excellent communication and customer service skills.
• Proficient with a range of ICT systems and digital tools.
• Strong organisational, literacy and numeracy skills.
• Commitment to equality, diversity, inclusion and public services.

Responsibilities

• Organise and attend meetings; produce accurate minutes.
• Communicate outcomes to parents and carers.
• Process invoices, payments, purchase orders and budget-related administration.
• Manage incoming calls, emails and enquiries.
• Arrange meetings, events, venues and equipment.
• Maintain information across key systems.
• Liaise with parents, carers, contractors and partner agencies.

Skills

Office administration

Minute taking

ICT systems

Communication skills

Customer service

Organisational skills

Equality and inclusion

Numeracy

Education

NVQ Level 3 Office Management

Job description

Senior Business Support Officer

• £27,274 - £29,071 per annum

• Permanent (full time)

• Cable Plaza, Waterfront West, Brierley Hill, Dudley (Hybrid)

• Closing date: Saturday 31 October 2026

Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services?

We have an exciting opportunity for a motivated and highly organised Senior Business Support Officerto join our Children and Young People Directorate. This role is integral to ensuring the smooth operation of key services, providing comprehensive business support, and helping to deliver positive outcomes for children, young people and families across Dudley.

About the Role

As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions. You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered.

Your responsibilities will include:

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.

• Communicating outcomes of appeals to parents and carers.

• Processing invoices, payments, purchase orders and budget-related administration.

• Supporting the management of incoming calls, emails and enquiries.

• Arranging meetings, events, venues and equipment.

• Maintaining and updating information across key systems.

• Supporting colleagues across the service with general business support functions.

• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

About You

We are looking for someone who:

• Has substantial office administration experience, including operating and developing administrative systems.

• Has experience of minute taking and producing accurate records of meetings.

• Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.

• Has excellent communication and customer service skills.

• Is confident using a wide range of ICT systems and digital solutions.

• Demonstrates strong organisational, literacy, numeracy and keyboard skills.

• Is committed to equality, diversity, inclusion and providing excellent public services.

Workplace Attendance:

Working in the office 3+ days a week (pro-rata)orOnsite full time