Senior Business Support Officer – Flexible Public Sector Admin

Wollborg Michelson Personnel Service Inc; Brierley Hill; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Learning & development

LGPS

Generous leave

Wellbeing support

Meaningful difference

Job summary

Dudley Metropolitan Borough Council in Dudley is seeking a Senior Business Support Officer to provide high-quality administrative and business support within the Children and Young People Directorate. The role requires strong organisational skills, minute taking and accurate records management.

You will handle invoices and budget administration, coordinate meetings, respond to calls and emails, and maintain key systems.

Qualifications

• Substantial office administration experience and developing administrative systems.
• Experience of minute taking and producing accurate meeting records.
• NVQ Level 3 in Office Management (or equivalent) or demonstrated equivalent knowledge and experience.
• Excellent communication and customer service skills.
• Confident using a wide range of ICT systems and digital solutions.
• Strong organisational, literacy, numeracy and keyboard skills.
• Commitment to equality, diversity and public services.

Responsibilities

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating outcomes of appeals to parents and carers.
• Processing invoices, payments, purchase orders and budget-related administration.
• Supporting the management of incoming calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining and updating information across key systems.
• Supporting colleagues across the service with general business support functions.
• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

Skills

Office administration

Minute taking

Communication

Customer service

ICT systems

Organisational skills

Literacy & numeracy

Keyboard skills

Equality & inclusion

Education

NVQ Level 3 in Office Management

Tools

ICT systems

Job description

Dudley Metropolitan Borough Council in Dudley is seeking a Senior Business Support Officer to provide high-quality administrative and business support within the Children and Young People Directorate. The role requires strong organisational skills, minute taking and accurate records management.

You will handle invoices and budget administration, coordinate meetings, respond to calls and emails, and maintain key systems.