Youth & Family Services Admin Officer

Wollborg Michelson Personnel Service Inc; Dudley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Professional development

Meaningful impact

Supportive team

Job summary

Dudley Metropolitan Borough Council is seeking an experienced Business Support Officer to join our Youth and Family Hubs within Dudley Children’s Services. This full-time, office-based role supports admin, data systems and safeguarding across council sites.

The role involves 37 hours per week with a standard pattern, focusing on high-quality customer service, financial processes and HR-related support. Training and development opportunities are offered in a collaborative team environment.

Qualifications

• NVQ Administration Level 3 (or equivalent).
• Proven experience in administrative front facing roles.
• Excellent communication skills, with the ability to engage with a wide range of people.
• Strong organisational skills and attention to detail.
• Confidence using a range of ICT systems.
• Experience handling financial processes (e.g. invoices, payments and reconciliation)
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services.
• Provide high-quality administrative support to ensure the effective delivery of services.
• Manage and maintain data systems and accurate records.
• Support meetings, including arranging, minuting and following up on actions.
• Support safeguarding processes and ensure accurate and timely record keeping.
• Contribute to service improvements and new ways of working.
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements.
• Support recruitment and HR-related processes.
• Ensure compliance with council policies, including safeguarding, data protection and health & safety.

Skills

Communication skills

Organisational skills

ICT proficiency

Financial processes

Data Protection & FOI

Team collaboration

Education

NVQ Administration Level 3 (or equivalent)

Job description

Dudley Metropolitan Borough Council is seeking an experienced Business Support Officer to join our Youth and Family Hubs within Dudley Children’s Services. This full-time, office-based role supports admin, data systems and safeguarding across council sites.

The role involves 37 hours per week with a standard pattern, focusing on high-quality customer service, financial processes and HR-related support. Training and development opportunities are offered in a collaborative team environment.