Senior Account Manager (Paid Media)

JELLYFISH; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative digital marketing agency seeks a Client Manager to foster client relationships and drive success. This role emphasizes collaboration and problem-solving, requiring expertise in paid media and client management. You'll be pivotal in enhancing client satisfaction and optimizing performance metrics. Enjoy a flexible work environment, with opportunities for personal development and a supportive culture that values diverse contributions. Join a team where your insights matter and help shape the future of digital marketing.

Benefits

Loyalty salary increase

Flexible working hours

Remote work options

Paid self-development day

Access to LinkedIn Learning

Paid leave for caregivers

Course funding for caregivers

Qualifications

• Solid experience in client management with a focus on paid media.
• Expertise in monitoring client health indicators like NPS and NPC.

Responsibilities

• Articulate client objectives and identify improvement opportunities.
• Support larger accounts and collaborate for revenue growth.

Skills

Client Management

Paid Media Expertise

Problem Solving

Team Collaboration

Education

Retail Experience

Tools

Salesforce

Job description

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to the Client Partner, you will effectively articulate client business objectives, demonstrate how our work aligns with those objectives, and identify opportunities for improvement.

Your primary responsibilities will include:

• Possess a strong understanding of our everyday Fundamental Tools, implementing changes that improve efficiency and overall success. Examples include: meeting agendas and contact reports, task management, strong communication and organisation.
• Place a priority on acquiring in-depth knowledge of Advanced and Strategic Fundamental Tools. Examples include: client revenue forecasting, client playbooks, Salesforce management, QBR guidance, strategic briefs, learning agendas, account growth plans.
• Provide support to larger accounts, taking ownership of a specific area, and may serve as the client lead for smaller accounts.
• Collaborate with your client lead to achieve growth in existing client net revenue, including activating new products, initiating new projects, and increasing media spending

Qualifications

• Must have solid Client Management experience working with paid media, ideally with expertise in at least one of the following channels: paid search, paid social, programmatic display and video.
• Retail experience required
• Passionate about encouraging client success and building lasting partnerships.
• Excel in a collaborative environment, and have a strong drive for continuous improvement.
• Demonstrated expertise in monitoring client health indicators such as Net Profit Contribution (NPC) and Net Promoter Score (NPS), optimising them with the support of Project Management and relevant Capabilities.

Business Skills

• Client-centric - You'll love getting to know your clients, developing long-lasting relationships and adding value to their business.
• Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.
• Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus.

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [e-mail].