Senior Account Manager

Cognito; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Cognito is seeking a financial services and fintech media expert to work with exciting clients in London and the US. The role involves managing client relationships, providing strategic guidance, and ensuring high-quality delivery of services. Ideal for an established account manager with experience in financial services and fintech.

Qualifications

• Minimum of 4 years' experience in communications, ideally within an agency environment.
• Familiarity with financial services, investment, capital markets, banking, FinTech.

Responsibilities

• Manage day-to-day client relationships and provide strategic communication guidance.
• Oversee high-quality delivery of all client work and ensure projects are completed on time.
• Develop and sustain strong relationships with clients and journalists.

Skills

Communication

Strategic Thinking

Media Relations

Client Management

Job description

Cognito is a full-service communications agency working at the intersection of finance, technology, and the climate transition. We have a strong international footprint with offices across the U.S., Europe, and Asia Pacific.

Our strength lies in our specialization, and our clients trust our deep knowledge and expertise. We work with leading global brands and innovative start-ups.

Our global team is deeply connected across international markets, collaborating with journalists, influencers, clients, experts, and partners. We help clients strengthen their reputation and drive business growth by harnessing storytelling and strategic use of earned, paid, shared, and owned communications channels.

Continuous learning and curiosity keep us at the forefront of the latest developments, giving us an edge to cultivate knowledge when working with our clients to communicate what is next.

This starts with our people and our values:

• We celebrate difference by bringing together the best talent from varied backgrounds, tied together by an innate intellectual curiosity to connect meaningfully.
• Through our drive to champion excellence, we strive to lead the way to a connected, sustainable, and responsible future.
• We are hungry to understand the problems organizations face.
• We are focused on driving business outcomes for our global clients.
• We are creative and agile – leading to smart strategies and exceptional work.

About the role

Cognito is looking for a financial services and fintech media and communications expert. You will have the opportunity to work with some of Cognito’s most exciting clients, from fast-growth companies to established organizations aiming to enhance their profile. Our client portfolio includes leading financial services, fintech, and payments clients based in London and the US.

If you’re interested in profiling brands shaping the future of money, with creative and impactful media relations and social programs, this is the role for you.

This role is ideal for an established account manager seeking a position in a specialist, integrated, and international consultancy. We prefer candidates with specific experience working with financial services and FinTech organizations—including banks, asset managers, exchanges, market structure businesses, alternative investors, professional service firms, and FinTech startups of various sizes.

You will work directly with senior communications teams and C-suite spokespeople within client organizations, as well as with Cognito’s directors and account executives. Your responsibilities include overseeing and ensuring the high-quality delivery of all client work, managing daily PR account operations, and ensuring projects are completed on time, within budget, and to Cognito standards.

Primary Responsibilities

• Independently manage day-to-day client relationships and provide strategic communication guidance for fintech and payments clients.
• Maintain ongoing team planning, KPIs, and account strategies.
• Develop and sustain strong relationships with clients and journalists.
• Guide and motivate team members to produce high-quality work.
• Stay informed about industry trends to proactively seek client success.
• Develop sector expertise to provide insightful counsel to clients.
• Manage relationships with senior stakeholders within client organizations.
• Enhance managerial and commercial skills to support long-term account success.
• Assist in growing existing accounts and acquiring new business through networking and relationship-building.
• Collaborate with account leads to develop and execute client strategies from start to finish.
• Require a minimum of 4 years' experience in communications, ideally within an agency environment, with familiarity in financial services, investment, capital markets, banking, FinTech, professional services, or sustainable finance.
• Possess an excellent media contact book in financial services, tech, and fintech sectors.
• Be a self-starter with a creative, entrepreneurial mindset, with a proven track record of implementing ideas and assessing outcomes.
• Demonstrate strong oral and written communication skills.
• Exhibit excellent attention to detail.
• Ability to independently manage multiple projects simultaneously.
• Be a team player with enthusiasm, motivation, commitment, initiative, and persuasiveness.
• Show high energy and integrity, respecting diverse opinions and styles, and being accountable.
• Think strategically and execute quality outputs under tight deadlines.
• Willingness to travel occasionally as needed.