Senior Account Manager

Adhesion; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

An award-winning, fast-growing ERP SaaS business is seeking a Senior Account Manager to manage key accounts and drive client success. This role offers the chance to work in a dynamic environment with a strong focus on strategic thinking and relationship building. You will play a crucial role in identifying growth opportunities and ensuring client satisfaction through proactive management and tailored solutions. With impressive growth year-on-year and a solid client list, this position promises to be both challenging and rewarding. Join a team that values innovation and client success!

Qualifications

• Proven experience in Account Management, particularly in ERP.
• Strong ability to identify and close sales opportunities.

Responsibilities

• Manage contract renewals and negotiate terms for client satisfaction.
• Identify upsell and cross-sell opportunities with clients.

Skills

Account Management

Negotiation Skills

Client Relationship Building

ERP Systems Knowledge

Strategic Thinking

Education

Bachelor's Degree

Tools

Workday

Oracle

Sage

Epicor

IFS

Job description

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Base pay range

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Job title: Senior Account Manager - ERP

Location: London - Hybrid

Would you be interested in working for an award winning, fast growth ERP SaaS business? With an impressive expanding client list and PE investment, the business has scaled up by 25% YOY for the last 3 years running!

This role is very well supported and with a very impressive client list. As a Senior AM you will manage a set of key accounts. They are looking for highly consultative, strategic thinkers who thrive in a dynamic environment and are passionate about driving growth, retention and client success within an account base.

With no signs of slowing down they are also on course for another record year of growth in 2025! There is a huge demand in their market at the moment for their portfolio of ERP services/solutions.

You will Identify upsell and cross-sell opportunities, working with clients to understand their evolving business requirements and propose tailored solutions.

The role:

• Manage contract renewals and negotiate terms to ensure client satisfaction and retention.
• Proactively address client concerns and challenges to maintain high levels of customer satisfaction.
• Develop and maintain an in-depth understanding of ERP products and features.
• Educate clients on new functionalities and upgrades that align with their business.
• Work closely with sales, implementation, and support teams to ensure seamless customer experiences.
• Communicate client feedback and requirements to internal stakeholders for continuous solution improvement.

Desired experience:

• Proven experience in Account Management, in the ERP space.
• Proven experience of selling ERP systems, e.g. Workday, Oracle, Sage, Epicor, IFS, is a significant advantage.
• Strong relationship building skills at all levels of an organisation, including to C-level.
• Ability to identify and close sales opportunities, with a demonstrable track record of doing so.
• Strong negotiation skills to secure renewals and upsell opportunities.
• Ability to understand and align solutions with clients' business objectives.
• Ability to think strategically about client relationships and identify long-term growth opportunities.

If you're interested in finding out more, please don't hesitate and apply today!

Please also follow the Adhesion LinkedIn page to be kept in the loop for future Senior Sales roles!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development, IT System Custom Software Development, and IT Services and IT Consulting

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